Customer Service Representative

at System One in Arlington Heights, Illinois, United States

Job Description

Customer Service Representative

+ Customer Interaction:

+ Proactively contacts current and prospective customers in efforts to develop and increase current sales levels via phone and electronic communications.

+ Provide accurate quotes by interpreting job specification to ensure proper materials and pricing are provided to customers.

+ Responds promptly to customer inquiries, making decisions on the appropriate course of action while providing exceptional customer service.

+ Order Processing:

+ Process quotes, orders, and additional sales forms efficiently and accurately following the ERP system guidelines.

+ Manages detailed records of customer interactions, transactions comments and complaints.

+ Problem Resolution:

+ Acquires in-depth knowledge of our products and customer base to autonomously address a wide range of questions.

+ Provide appropriate solutions and alternatives within appropriate timing and ensure customer issues are resolved and followed up on as needed.

+ Collaborate with logistics and other departments to ensure seamless order fulfillment and customer experience.

+ Perform all other duties as assigned

+ High School diploma, BS/BA or office administration or relevant field is preferred

+ Sales or industry experience preferred

+ Three or more years of project designed industrial product sales experience preferred.

+ Prompt and regular attendance Required

+ Excellent knowledge of MS Office and office management software (ERP etc.)

+ Communicates effectively:

+ Shares information with the team. Actively listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.

+ Delivers high quality work:

+ + Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.

+ Displays technical expertise:

+ Keeps technical skills current. Effectively applies specialized knowledge and skills to perform work tasks. Understands and masters the technical skills, knowledge, and tasks associated with the role. Shares technical expertise with others.

+ Prioritizes and organizes:

+ Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and prioritizes to keep multiple projects on track.

+ Manages resources:

+ Has an authentic interpersonal style that engages others and encourages high performance. Uses personal influence to encourage and support.

+ Resolves conflict:

+ Able to handle confrontation in a professional and constructive manner. Avoids conflict, when possible, but does not shy away from addressing issues when necessary. Is a skilled mediator when needed.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.