at R1 RCM in Chicago, Illinois, United States
Job Description
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Follow Up Supervisor, you will help the Follow Up Department by developing and coaching team members in skills and processes to promote quality, training and educating staff on new process changes, and assisting in establishing and implementing departmental initiatives. In this role you will collaborate with work with the cash posting, credits, performance management, and billing departments. To thrive in this role, you must have intermediate skill level in Microsoft Word, Excel, PowerPoint, Outlook, and excellent written and verbal communication skills. The supervisor needs to have demonstrated the ability to work well independently and in teams, possess good project management skills, have the ability to prioritize, multitask, work in a fast-paced, high-volume environment while demonstrating strong leadership qualities, and good decision-making abilities.
This is a remote role. The supervisor can work in any time zone. The supervisor will work Monday through Friday during business hours between 6am and 5pm in their current time zone.
Here is what you will experience working as a Follow Up Supervisor :
+ Using your knowledge in accounts receivable follow up/team processes and procedures
+ Measure and monitor KPI metrics related to AR performance with an emphasis on aging categories
+ Participate in weekly operations meetings to drive performance excellence while troubleshooting and resolve issues with client concerns with a sense of urgency
+ Establish working relationships with on and offshore counterparts, serving as a liaison between hourly and management staff for training, quality, and general questions
+ Handling timekeeping and human resources matters within Workday
+ Reviewing write offs for approval/denial and respond to accounts escalated to Supervisor
+ Identifying opportunities for escalation to dedicated third party payers, adding accounts to monthly escalation log, working closely with third party payers to answer relevant questions, obtaining appropriate information in pursuit of resolving unpaid claims, and assisting in maintaining log on a monthly basis
Required Skills
+ High School Diploma or GED
For this US-based position, the base pay range is $40,305.57 – $63,822.00 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving – and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team – including offering a competitive benefits package. (http://go.r1rcm.com/benefits)
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent (https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf)
To learn more, visit: R1RCM.com
Visit us on Facebook (https://www.facebook.com/R1RCM)
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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally and is traded on the Nasdaq stock exchange under the symbol “RCM.”
