at Centerwell in Springfield, Illinois, United States
Job Description
Become a part of our caring community and help us put health first
The Experience Strategy & Transformation Professional 2 enhances the consumer experience by architecting experiences and cross functionally building capabilities that will positively impact our customers. The Experience Strategy & Transformation Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
The Experience Strategy & Transformation Professional 2 leads experience and transformational improvement development for an unconventional healthcare consumer experience that will drive the future vision of the company’s core businesses. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Use your skills to make an impact
Required Qualifications
+ Bachelor’s degree
+ 3-5+ years of demonstrated experience in understanding the strategic, operational, and tactical needs of target customers while managing the process, planning, prioritization, and monitoring of supported initiatives.
+ Able to navigate the dimensions and constraints of organizational agility, strategy, risk, and resources to be balanced and integrated as part of the portfolio and organizational decision-making process.
+ Strong proficiency in business case development and cost benefit analysis
+ Track record of structuring a data-driven approach to complex business problems
+ Proven success leading cross functional projects to completion
+ Use metrics and data visualization effectively to report portfolio performance and support decision-making at the team and organizational level
+ Ensure compatibility, operational, integration across all customer experiences.
+ Managing priorities to bring the right level of attention and budget needs to the initiatives that will have the most significant impact on the portfolio
+ To have knowledge of market and industry trends and being able to set and track key KPIs
+ Proficient using all Microsoft programs, Monday.com and Lucid
+ Experience with qualitative and quantitative data analytics
+ Strong communication skills, able to convey complex ideas clearly and concisely
+ Highly motivated, self-driven, and hands-on with a high level of accountability
+ Basic acumen of technology and business operations
+ Closely work with partners to deliver a compelling story about the portfolio’s overall value proposition.
+ Detail oriented with excellent organizational and project management skills
+ Critical thinker who can anticipate team needs and take initiative to present ideas, ask the right questions and deliver the highest quality work
+ Ability to prioritize and handle multiple tasks with concurrent deadlines
+ Ability to interpret assignments and understand department strategy
+ Excellent time management skills
+ Experience making decisions and working independently with little supervision
+ Must be passionate about contributing to an organization focused on continuously improving consumer experiences
\#CWP
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$57,700 – $79,500 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, ‘Humana’) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
Equal Opportunity Employer
It is the policy of ?Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of ?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources
