at Kohler Co. in Chicago, Illinois, United States
Job Description
Spa Receptionist, Kohler Waters Spa
Work Mode: Onsite
Location: Chicago, IL
Opportunity
Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earth’s mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.
Specific responsibilities of a Spa Receptionist include:
+ Provide service and maintain cleanliness standards at a Forbes 5-Star level
+ Use Proficient Property Management System (and related systems) use to correctly process transactions, complete orders and accurately book/edit spa treatments
+ Be knowledgeable of spa treatments, spa policies, spa amenities and overall options and ability to communicate with our guests
+ Process all retail transactions, paying special attention to details
+ Receive guest feedback/complaints and, with supervision, resolve any guest/staff issues as they arise
+ Enforce spa policies (service requirements, age restrictions, guest behavior, etc.) with supervision/support to maintain a relaxing spa atmosphere
+ Attend spa events and monthly staff meetings as communicated by supervisor to ensure satisfactory guest experiences
+ Compliance with Kohler Company attendance policy, safety standards and spa SOPs to create a safe and engaging work environment for all
This is a Part Time position working weekdays & weekends with shifts between 8:00am and 9:00pm.
Skills/Requirements
+ Applicants must be 18 years old or older to apply
+ Prior customer service experience within a spa environment preferred, but not required
+ Strong communication skills and ability to work in a fast paced environment
+ Strong detail-orientation
+ Ability to perform tasks requiring use of multiple computer/guest management systems
The hourly pay range for this position is $14.00 + tips/gratuity . The specific hourly rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
Why Choose Kohler?
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.
About Us
It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contactkohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.