Manager, Major Crimes Investigations

at Walgreens in DEERFIELD, Illinois, United States

Job Description

Job Description:

Job Summary:

Conducts and manages complex investigations into Major Crimes and offenses committed against the organization including organized retail crime, serial robbery/burglary, violent crime, financial fraud, and other significant risks. Responsible for developing, recommending, and implementing programs,

procedures, techniques, and equipment that will ensure the safety, security, profitability, and resiliency of our customers, team members, locations, and assets. Builds and maintains effective partnerships with other retailers, law enforcement, ORCAs, and industry groups. Covers a vast geographic territory

including multiple states and regions.

Job Responsibilities:

+ Develops, leads & resolves complex investigations into Major Crimes committed against the companyincluding Organized Retail Crime (ORC), Robbery, Burglary, Brand Integrity, Fraud, significant risks, and other assigned investigations

+ Develops and executes detailed investigative plans to resolve cases at the appropriate scope andpace.

+ Analyzes data and metrics from multiple sources to identify loss trends and develop strategies tomitigate loss.

+ Assists law enforcement on search warrants, product identification, and recovery of stolenmerchandise

+ Conduct stationery and mobile surveillance as needed to develop and support investigations.

+ Makes conclusions and provides/implements solutions to mitigate company exposure and reducecomprehensive loss while increasing team members and customer safety.

+ Manages multiple priorities and complex cases with an emphasis on timely case closure to minimizethe further negative impact on the business.

+ Builds and maintains collaborative internal and external partnerships with stakeholders, includinglocal, state, and federal law enforcement, state ORCAs, retailers, industry/professional groups,government relations, legal, and Pharmacy and Retail Operations.

+ Effectively presents complex information to key stakeholders in external and internal settings,including large and small groups.

+ Applies knowledge of federal, state, and local laws as they relate to the rights of team members andnon employees.

+ Proactively identifies and reports on potential and actual exposure to loss of Company assets.Develops means to minimize risk ensure compliance with Company policy and provide guidance tostore personnel on detecting and preventing loss.

+ Communicates and coordinates with the Asset Protection Solutions department including the AssetProtection Managers, Operations Loss Prevention, and other APS staff to reduce shrink and minimizerisk in our stores and corporate facilities. Maintains regular communications with Pharmacy and RetailOperations, and other Corporate Departments to foster cooperative efforts to prevent or minimizeprofit loss, including regular discussions, presentations, training, and reports.

+ Where applicable, develops and mentors staff through onboarding, open communication, trainingand development opportunities, and performance management processes; develops and maintainsemployee morale and motivation; ensures the team is appropriately staffed with requiredcompetencies; fosters a diverse and inclusive workplace.

+ Develops and maintains comprehensive knowledge of Pharmacy and Retail Operations policies andprocedures, and auditing standards. Maintains an awareness of research of developments in the AssetProtection field that relate to job responsibilities. Conducts testing of new solutions and leads cross functional teams to ensure implementation is completed and within budget.

+ Manages a robust caseload that includes travel, training, meeting attendance, and other incrementalsupport of the organization.

+ Manages the day to day activities of a group of employees. Assigns, monitors, and reviews progress and accuracy of work, directs efforts, and provides technical guidance on more complex issues.Oversees and initiates the hiring and performance review/management processes where applicable.

+ Provides management to the team to meet goals, improve processes and improve stakeholdersatisfaction.

About Walgreens and WBA

Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits

“An Equal Opportunity Employer, including disability/veterans”.

Job ID: 1428914BR

Title: Manager, Major Crimes Investigations

Company Indicator: Walgreens

Employment Type:

Job Function: Retail

Full Store Address: 108 WILMOT ROAD,DEERFIELD,IL 60015

Full District Office Address: 1411 BROADWAY,FL 18,NEW YORK,NY,10018-03471-01402-1

External Basic Qualifications:

+ Bachelor’s Degree and at least 2 years of loss prevention/asset protection or law enforcementinvestigative experience OR High School Diploma/GED and at least 4 years of loss prevention/assetprotection or law enforcement investigative experience.

+ Excellent written and oral communications skills At least 1 year of experience analyzing, evaluating,and/or presenting information to support teams.

+ Experience with business, financial, and/or data analysis.

+ Intermediate level skills in Microsoft Excel, PowerPoint, Word, and Teams

+ Experience handling confidential information (for example HIPPA, PCI, Waste, Fraud, and Abusedocumentation and records.

+ Experience using time management skills such as prioritizing/organizing and tracking details andmeeting strict deadlines of multiple projects with varying completion dates.

+ Willing and able to work a flexible schedule to meet business needs.

+ Willing to travel locally up to 50% of the time for business purposes (within the state and out of state).

Preferred Qualifications:

+ Experience as a Walgreens Asset Protection Manager

+ Demonstrated experience building strong relationships with law enforcement, prosecuting agencies,and other retailers.

+ Ability to work independently, comfortable with ambiguity and a self starter, capable of workingacross various business units to present investigative findings and provide solutions to mitigate futurerisk

+ Demonstrated ability to manage multiple complex investigations, gather evidence, make conclusions,and present findings/recommendations to varying audiences

+ Certification in Wicklander Zulawski, LPC, CFI, CFE, and/or other asset protection/investigative-relatedprofessional certifications.

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