Senior Manager, Service Delivery

at McDonald's in Chicago, Illinois, United States

Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it’s set up to be a global hub that cultivates collaboration:

+ Take a class at Hamburger University

+ Sample future items in our Test Kitchen

+ Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

The Enterprise Data, Analytics, and AI team is responsible for turning the systems data into a winning advantage through delivery of data products, platforms, analytics, and services to the system. Creation of team to define and build the future state Enterprise Data, Analytics, and AI organization and managing delivery of the use cases and value committed to in the DAA business case.

+ Provides expertise and act as the voice of business within organization design workstream to ensure the markets and functions needs are being recognized

+ Collaborate with functional and market partners across the business to understand needs and opportunities to implement new capabilities and ways of working

+ Collaborate with organizational design workstream to assess the current organizational structure and identify areas for optimization for the business hub

+ Collaborate with Change Management workstream to identify impacts from organizational changes and craft change strategy for business partners

+ Develop understanding of communication patterns, collaboration dynamics, and information flow within the organization.

+ Apply experience with and understanding of McDonald’s processes, systems, and practices to advise and shape the future enterprise DAA Business Hub and Spoke.

Qualifications:

+ Educational Background: Bachelor’s degree in business, IT or related field required; Master’s preferred

+ Data and AI Experience: 5+ years of business experience in data and analytics, business intelligence, data management, or related fields.

+ Leadership Skills: 2+ years in a management role with demonstrated experience shaping transformation initiatives across the business by understanding function and markets/geographical area needs.

+ Organizational Structure Expertise: Strong understanding of organizational design principles for analytics, optimizing business structures, and industry experience for Data and AI functions

+ Business Process Experience: Understanding of business processes, operations, and strategic planning for Data and AI functions.

+ Cross-functional Experience: Experience working in cross-functional, global teams and leading complex projects.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: REF7500L_744000000804206