at University of Illinois in Urbana, Illinois, United States
Job Description
Network Analyst or Associate Network EngineerTechnology Services - University of Illinois at Urbana-Champaign
Technology Services at Illinois has an opening for a Network Analyst or Associate Network Engineer in the IT Infrastructure networking team. We are looking for a candidate that can help design, configure, and administer highly available campus and regional networks that support research and commodity network traffic using equipment such as routers, switches, VPNs, and firewalls. Other technologies the candidate should be familiar with are; fiber optic switches and networking protocols such as OSPF and BGP. The ideal candidate is going to enjoy working in a collaborative environment, providing excellent customer service and continually learning new technologies. Sponsorship for work authorization is not available for this position.
Why Work at Technology Services?
Highlights of Employee Benefits
Job Summary
Identify, troubleshoot and resolve network issues. Provide operational decision making in a team context with regard to deployment, acquisition, maintenance and support of critical network systems.
Duties & Responsibilities
Install, maintain, and support segments of the network such as to:
- Apply researched and proven methodologies, networking principles, practices, and procedures to configure, maintain, and/or troubleshoot networking systems and protocols (e.g., routers and switches, Associate Network Engineer will also include network security devices, WiFi, BGP, OSPF, MPLS).
- Perform routine network equipment configuration and installations, with a limited scope (limited impact, across single buildings and locations) while minimizing the impact on customers.
- Install/replace network hardware and their hardware components as well as make final physical connections for new links between network devices.
- Contribute to information gathering and discovery/confirmation diagnostics under the guidance of Senior Staff during wide-spread outages.
- Associate Network Engineer level only: Schedule and perform software upgrades including the uploading of network equipment software.
- Maintain proactive awareness of new technologies and trends within the field of networking.
- Work with Senior Staff to design/build/maintain services to facilitate campus, student, teaching, and research needs; Associate Network Engineer will work with customers on campus to design/build/maintain services to facilitate campus, student, teaching, and research needs.
- Work with network automation and monitoring tools to manage network services
- Associate Network Engineer level only: Develop and/or implement network designs.
- Associate Network Engineer level only: Contribute to the strategic network plan.
- Understand the overall processes and procedures of the organization. Associate Network Engineer will also make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continuous improvement.
- Partner with other Technology Services Units by setting and managing the expectations of customers.
- Act as an advocate for Technology Services customers in service planning and deployment across the organization.
- Escalate and resolve customer satisfaction issues, as necessary.
- Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability.
- Associate Network Engineer level only: May cross-train other Technology Services employees on complexities of assigned work and the application of new and upcoming technologies.
- Coordinate tasks related to a project.
- Contribute to diverse and cross-functional teams including teams with members from across the University.
- Provide knowledge-sharing for Technology Services staff and as appropriate other University personnel.
Minimum Qualifications
- High School diploma or equivalent.
- Any one or any combination totaling two (2) years (24 months) from the following categories:
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
- Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.
- College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
Preferred Qualifications for Associate Network Engineer
- Bachelor's degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field.
- Two years of experience with one or more networking technologies including but not limited to routers, switches, WiFi, firewalls, and VPNs.
- Experience in a R1 research network environment.
- Familiarity with Junos Operating System, Cisco ios, Cisco NX-OS, or HPE switch configuration.
- Familiarity with Controller-based Aruba WiFi systems.
- Some experience with BGP, OSPF, and/or MPLS protocols and configurations.
- Experience contributing to diverse, cross-functional teams.
Familiarity with network design concepts and basic TCP/IP networking. Demonstrated ability in effective communication and collaboration in a high performance team environment. Demonstrated commitment to customer service. Familiarity with UNIX command line environment. Knowledge of Layer 1 physical infrastructure (such as fiber and copper) TIA standards, installation, testing and certification. Knowledge of project management principles.
Working Environment & Physical Demands
- Position involves lifting equipment & items up to 50 pounds
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible after after the closing date. The budgeted salary range for the Network Analyst position is $55,000.00 to $70,000.00, and for the Associate Network Engineer is $65,000.00 to $80,000.00, and salary is commensurate with experience.
Sponsorship for work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on Tuesday, July 30, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered.
To complete the application process:
Step 1) Submit the Staff Vacancy Application using the "Apply for Position" button below.
Step 2) Submit the Voluntary Self-Identification of Disability forms.
Step 3) Upload your cover letter, resume (months and years of employment must be included), and names/contact information for three references.
If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Dallas Johnson at dallas1@illinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .
Requisition ID: 1025776
Job Category: Technical
Apply at: https://jobs.illinois.edu
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