Inside Sales Rep

at A.M. Castle & Co. in Oak Brook, Illinois, United States

Job Description

Description
In existence since 1989,NKS offers a wide variety of stainless steel products ranging from prototype quantities to full truckloads. In addition, NKS has expanded its service capabilities by offering metallurgical lab services, as well as technical support from our in-house metallurgist. NKS has also raised the standard for social responsibility in our industry by adhering to strict environmental standards of ISO 14000, as well as supporting a wide range of philanthropic causes within the community.

NKS in one of the fastest growing stainless steel service centers in the USA. We have accomplished this by offering quality products at competitive prices, as well as superior service and support. At NKS, "Our Business is Stainless, Our Product is Service."

Now merged forces Castle Metals, Banner Industries, and NKS, a global leader in the metals distribution space, is looking for an Inside Sales Representative responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences, maximize revenue opportunities, and maximize customer retention.

As a leader in the metals service center industry. We provide exceptional benefits including but not limited to medical, dental, vision, 401K match, disability benefits and tuition reimbursement.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES:

Essential Primary Responsibilities:
Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals.
Responsible for servicing, up-selling and cross selling to existing customers.
Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution.
Examples include: determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer's order.
Initiates telephone calls to customers and potential customers to ensure all opportunities are effectively progressed while appropriately managing and owning sales pipeline. Solicits and/or follows up on previously quoted business opportunities, qualified/marketing generated leads, referrals, and dormant accounts.
Handles customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.
Enters orders into the system and modifies or cancels as required. Uses understanding of blueprint reading in order to interpret customer prints and quote/enter orders according to customer requirements. May act as a technical and market resource by counseling and advising customers.
Cultivates a strong product and market knowledge, as well as knowledge of the customer's business and end use of material. Utilizes creative and innovative sales techniques to increase sales volume. Seeks opportunities for product conversions and opportunities for value added selling.
May arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked and/or used.

Physical Demands/Working Conditions:
General office environment, PC use
Heavy telephone use

MINIMUM QUALIFICATIONS:

Required Experience: Type, Skills, and Years:
One year of experience in sales support environment with customer relationship and maintenance responsibility
Knowledge of sales techniques and processes
Strong customer service orientation with ability to initiate and sustain productive business relationships with customers
Demonstrated sales and servicing skills with strong achievement orientation
Problem solving skills with ability to develop innovative solutions to customer problems
Demonstrated mathematical understanding and application
Experience with Microsoft Office

Required Education:
High School Diploma or GED

Preferred Qualifications:
Bachelor's degree
Inside sales experience within a metals service center
Experience with Oracle sales order management system
Understanding of distribution or manufacturing industry
Solid business acumen with experience in a manufacturing or distribution environment
Demonstrated knowledge of raw materials and/or exposure to the metals industry

We are an Equal Opportunity Employer
Please view Equal Employment Opportunity Posters provided by OFCCP

Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer... For full info follow application link.

A. M. Castle & Co. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.