at Snap-on in Libertyville, Illinois, United States
Job Description
OverviewThis opportunity is part-time, on-site 3 days a week, with Monday being a set day in our Libertyville location. This internship starts this summer through the summer of 2025, or after.
Position Summary: Part of overall IT Infrastructure team to provide first and second level support to internal IT customers. To maintain and enhance existing infrastructure systems throughout the organzation inlcluding Windows 10/11 computers, Office 365, networked printers, cellular phones, and windows server enviornments.
Responsibilities
Major Responsibilities
- Work closely with Support Team to address Snap-on Credit Associate technical issues. This includes taking associate calls, working with the Support Team ticketing system, and follow-up communication once issues are resolved
- Build, configure, support, and diagnose Snap-on Credit's Libertyville office Windows 10/11 computers
- Participate in team projects that enhance the quality or efficiency of the IT Infrastructure and Support Team
- Develop, define, and communicate user/technical procedures for products supported by the IT Infrastructure and Support Team
- Interact with other departments to implement and maintain critical applications and solutions to improve productivity
- This position has frequent in-person and phone contact with users, peers, and managers
- Strong ability to investigate, upgrade, and stage new technologies as needed
Qualifications
Requirements:
- Working knowledge of Window 10/11 operating system
- Working knowledge of Microsoft Office productivity suite.
- Initial education in Computer Studies or other technical field
- Effectively communicate technical issues in simple terms to fellow associates
- Clear communication with fellow IT team members and Management team
- Able to adapt to a changing environment and priorities
Effort: Part-time work during normal office hours
Working Environment: Normal office environment
Snap-on is an equal opportunity employer: Minority/Female/Disabled/Veteran To view full details and how to apply, please login or create a Job Seeker account
