Customer Service Representative

at SET Environmental Inc in Wheeling, Illinois, United States

Job Description

POSITION DESCRIPTION
A Customer Service Representative at SET Environmental is responsible to:
Prepare paperwork and coordinate daily field service and transportation jobs
Help coordinate emergency responses with other SET departments
Provide waste profiling, manifesting and management
Provide disposal site pricing to sales department
Assist in qualifying incoming leads and direct to appropriate salesperson
Make sure customer needs/calls are attended to as quickly as possible
Perform daily customer service responsibilities
Work closely with the sales department, supplying them with creative transportation and disposal options
Recommend potential services to management by collecting customer information and analyzing customer needs
Work cooperatively with operational groups
Work closely/cooperatively with designated sales representative(s)
Perform any other miscellaneous duties as necessary
POSITION REQUIREMENTS
4-year degree, preferably in a science field or 4+ years working in a team environment and preferably in a customer service role
Proficient computer skills (Microsoft Word, Excel, and Outlook)
Excellent verbal & written communication skills
Solid reasoning and problem-solving skills
Proven self-starter, highly motivated, sets aggressive goals
Ability to effectively multi-task while managing a heavy workload
Must be detail orientated

SET Environmental is an equal employment opportunity employer which provides a drug-free workplace.  We encourage minorities, women, veterans and individuals with disabilities to apply.  We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status or any other characteristic protected by law.