at Medline Industries, Inc. in Northfield, Illinois, United States
Job Description
Job Summary
Hybrid Work Schedule: This position requires attendance at Medline's Northfield office at a minimum of 3 days a week (Tue, Wed & Thu). Also, you may be required to work secondarily at the Libertyville office.
The Systems Analyst role collaborates with business partners and application development teams to deliver and maintain required
technology solutions. They are responsible for updates to applications / technology platforms, setting up monitoring, responding to
issues, troubleshooting and general maintenance of the systems.
They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. They will also
be addressing any requests, inquiries, and escalations from customers, help desk, or business partners.
Job Description
MAJOR RESPONSIBILITIES
System Analysis and Administration:
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Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed. Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications). Conduct peer reviews and provide guidance to other team members as needed.
Monitoring and Support:
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Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan. Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk. Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests. Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.
Infrastructure and Compliance:
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Ensure all software and infrastructure components have the required patches. Plan and deploy updates along with partner teams as needed. Contribute to system compliance audits (Ex: HITRUST). Create and maintain proper standard operating procedures as needed.
Release Management:
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Understand and adhere to IS change management policies. Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process.
Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.
Every day, were focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing whats right to delivering business results, together, were better. Explore our Diversity, Equity and Inclusion page. can the underlined be a link to Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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