at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we're the driven professionals and technology experts companies turn to most to solve their IT challenges.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
Summary
The Services Process Transformation (SPT) team is responsible fordesigning, testing and implementing changes to processes, technologyand organization in order totransform CDW services and drive towarditsgrowth objectives.
The Senior Business Analyst, Services Process Transformation role works closely with business leaders, stakeholders and subject matter experts to understand current state processes, validate and quantify the value of the opportunity being assessed, develop a business case around future state recommendations and assist with the implementation of those recommendations. This role performs business and functional requirements gathering, takes part in business solution design and systems analysis. This role also documents, measures and optimizes key business processes from end-to-end.
What you will do
Collaborate with stakeholders to clarify, prioritize and validate project requirements and business objectives/goals.
Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives
Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities
Engage key stakeholders and subject matter experts to capture pain points/issues
Collect data and perform data analysis to support validation of potential opportunity value
Create process workflows, identification of bottlenecks and opportunities to improve the process from end-to-end
Implement new or revised processes & prove out the value or effectiveness of proposed solutions
Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions.
Gather and prepare supporting analysis and design documentation from a business perspective
Take part in system test plans and validate that business goals are accomplished
Drive alignment of project objectives and solutions to organizational business strategies and objectives
Serve as an internal consultant for cross-functional collaboration & knowledge sharing
Maintain macro-view of key processes, application platforms and business outcomes
Build credibility and trust across stakeholder groups.
Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.
What we expect of you
Bachelor's degree in Business, Operations, Finance, Technology, or related fields or 5 years of experience within finance, data analytics, management consulting, business strategy, or process improvement
Work experience in process definition including facilitation, process documentation, and process improvement
Excellent organizational and time management skills
Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders
Strong understanding of financial processes & concepts of a services business
Critical thinker & creative problem solver
Strong analytical skills
Data-driven mindset and approach
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines
Critical attention to detail & ability to stay focused on repetitive tasks
Proficient in Microsoft Office tools, especially Excel
Master's Degree, preferably
Lean Six Sigma Green Belt, preferably
Data science, data analytics or data tools (e.g. Power BI, etc.) experience, preferably
SQL / Python / R language experience or certification, preferably
About us:
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their... For full info follow application link.
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
