ACCOUNT DEVELOPMENT MANAGER

at United States Drug Testing Laboratories, Inc. in Des Plaines, Illinois, United States

Job Description

Company Requirements

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform high quality work within deadlines without direct supervision
• To work remotely to stay connected with the team via Microsoft Teams.
• Interact professionally with other employees, clients, and vendors.
• Work independently while understanding the need to communicate and coordinate work efforts with other employees.

Responsibilities/Duties/Functions/Tasks

Delivering exceptional customer satisfaction. Ensures customer retention by developing professional relationships at multiple levels of an organization including decision-makers and other key stakeholders.

• Building and maintaining strong, long-lasting client relationships.
• Manage our largest clients and provide routine account reviews.
• Manage assigned accounts and stakeholder hierarchy.
• Schedule introductory calls with leaders and new leadership as they update internally.
• Ensure complete understanding of service offerings and that clients are aware/up to date with full catalog of testing available.
• Identify missing gaps of support/resources for each account.
• Assist with challenging client requests or issue escalations as needed.
• Stay abreast of changes in the marketplace impacting customers.
• Leverage relationships to turn a current customer into a referral / reference source.
• Use Salesforce CRM to log all detailed activities and communications.
• Collaborate with the AC sales team to improve customer satisfaction and retention.
• Complete all administrative tasks thoroughly and promptly.
• Participate with business development team in developing business plans and effective value propositions to increase volume and profitability.
• Analyze the utilization/profitability of existing accounts, then develop and execute action plans to increase these returns.
• Assist with contract renewals.
• Providing on-going account specific analysis for the team.
• Identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. turnaround time, utilization, uniform pricing, etc.)
• Assist with hosting and moderating webinars.
• All other duties as assigned by Sales Supervisor.

Education

• Bachelor's Degree with business related focus (e.g., administration, management, etc.)

Knowledge

• 3+ years of B2B sales experience
• Microsoft Office skills (intermediate to advanced Excel skills)
• Experience using a CRM

Special Position Requirements

• The candidate must possess a professional image.
• Ability to stand for prolong periods of time during conferences.
• Ability to develop and sustain strong customer relationships, strong planning, and organizational skills.
• Excellent oral and written communication and presentation skills.
• Candidate must have a valid driver's license. A motor vehicle record in good standing.
• Must be able to setup and work exhibit booths for conferences that occasionally extend throughout the weekend.
• Must be able to occasionally execute back-to-back conferences that may require multiple weeks on the road during busy seasons.<
  
  

  PI243977199

  
  
  United States Drug Testing Laboratories, Inc. is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.