Cargo Distribution Technology Manager

at United Airlines in Chicago, Illinois, United States

Job Description

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Key Responsibilities:

The Manager of Distribution Technology is responsible for developing and implementing United Cargo’s distribution channel strategy. Position will determine how to best leverage technology for customer contact channels, including phone/IVR, web, email and mobile applications. Responsibilities include implementing initiatives to promote customer self-service and CSAT, thereby improving efficiency and enhancing cost of sale. Manager Distribution Technology directs all related partner (business, IT, external vendor, etc) activities to introduce new or modified technology.

The leader must work effectively to stay current on the latest e-commerce trends, technologies, and strategies and translate that knowledge into effective web-based tools to drive business process efficiencies and CSAT.

+ Channel technology strategy/implementation

+ Leads the planning and strategy development for distribution channels to ensure optimal performance and determine enhancements that provide highly competitive, groundbreaking capabilities for the cargo organization and its customers (customer contact channels include phone/IVR, web, email and mobile applications.)

+ Develops and implements supporting initiatives, while demonstrating UC360 capabilities

+ Manages cross-functional project team with internal/external collaborators to achieve desired results

+ Develops business requirements and partners with IT in the development of technical requirements for new enhancements

+ Establishes and measure key performance indicators and cost/benefit of initiatives (examples: introduction of IVR, introduction of mobile applications and channel shift from phone to web.)

+ Website Development and Management

+ Develops and implements overall UA Cargo web strategy

+ Aligns strategy with United Cargo website design, content and functionality

+ Advises UA Cargo involvement with CPS and other web-related vendors

+ Play primary role in coordinating enhancement requirements with United IT, Creative Services and cargo system vendor

+ Enhance customer web experience thereby increasing adoption /penetration rates

+ Develop and maintain relationship with passenger e-commerce leadership to leverage united.com web developments

+ Manage CPS website performance and enhancement needs consistent with strategy thereby enhancing revenue generated by this alternate booking channel

+ Data Management and Reporting

+ Manages cargo distribution channel performance data, advises mgmt. of industry/UA trends and identifies future opportunities

+ Coordinate with cargo collaborators to determine data needs and develop reporting capabilities to support these needs

This is a Chicago-based, hybrid position that will require on average, three days per week in office.

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

+ Bachelor degree in Business Administration or related field or equivalent experience

+ 5+ years of proven web development, distribution technology and/or ecommerce experience

+ Previous experience leading a broad-base, cross-functional team

+ Proficiency with travel industry e-commerce, operating platforms and emerging technology

+ Proven experience in distribution technology and web strategy development/implementation

+ Ability to work cross divisionally and demonstrate influencing skills

+ Internal & external customer focus

+ Ability to develop and deliver formal presentations

+ Proven project mgmt. experience

+ Must be legally authorized to work in the United States for any employer without sponsorship

+ Successful completion of interview required to meet job qualification

+ Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

+ MBA degree

+ Execution of previous technology related project(s)

+ Working knowledge of Cargo

+ Working knowledge of UC360 system

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT