at United Airlines in Chicago, Illinois, United States
Job Description
Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run “Business Resource Group” communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready, and help us continue to write our next chapter.
Key Responsibilities:
The Senior Manager – Consumer Public Relations will lead a team of three media relations professionals to source, pitch and place news stories that build United’s reputation and promote the airline’s commercial business – including United’s global route network and MileagePlus loyalty program. This role will provide strategic communications counsel to C-suite executives and will be adept at building consensus, gaining/maintaining trust and navigating matrixed organizations.
This role will also closely partner with United’s advertising and social media team to ideate and execute integrated communications campaigns, deepen United’s relationships with social media influencers and improve efforts to promote the airline’s unique destinations.
The Senior Manager is a passionate consumer of news, has a deep understanding of what does (and doesn’t) make a good story and has a proven track record of generating earned news coverage without the benefit of big budgets or new product announcements. This Senior Manager has a comfortable and confident executive presence and thrives in a fast-paced, rapidly changing environment. This is considered a Chicago-based, hybrid role that will require 2-3 days in office per week.
+ Source, pitch and place news stories
+ Lead and manage junior team members
+ Lead/project manage announcements for new routes, products and services
+ Provide executive communications counsel
+ Support on-call and crisis communications efforts
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
+ Bachelor’s degree in Public Relations, Communications, Marketing, Business or related field
+ 7+ years of full-time communications experience at a corporation or large PR agency
+ Passion for news and culture
+ Experience sourcing, pitching and placing earned media stories
+ Poised, professional executive presence and past experience providing communications counsel to C-suite level executives
+ Excellent newswriting skills
+ Ability to build consensus across disparate teams and work collaboratively toward a desired outcome
+ Ability to think critically, problem-solve quickly, anticipate needs and tenaciously pursue a goal
+ Highly organized and meticulous
+ Ability to deliver results in a high-stakes, rapidly changing environment
+ Up to 30% travel required throughout the year
+ Must be legally authorized to work in the United States for any employer without sponsorship
+ Successful completion of interview required to meet job qualification
What will help you propel from the pack (Preferred Qualifications):
+ Travel or aviation industry experience
+ Relationships with premium national lifestyle, broadcast and business reporters
+ Experience working with social media influencers
+ Experience leading a team and mentoring junior talent
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
