Senior Director, Reservations Engineering

at Marriott in Springfield, Illinois, United States

Job Description

Job Number 24124645

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

Leads the team accountable for the development and delivery of the innovative and high-quality Reservations platform. Drives technology roadmaps with partnership from business stakeholders and Technology Product leaders. Follows and provides input to standard application development tools and processes to promote project quality for client-facing systems. This position manages day-to-day relationships with information technology teams to promote client satisfaction with all technology teams and business partners. Implements and manages continuous improvement program to improve quality, consistency, and client satisfaction.

Required:

+ 10+ years of application development leadership experience with high performance, high availability central reservation systems.

+ Demonstrated experience in Agile development methodologies, specifically with large-scale initiatives and geographically distributed teams.

+ Demonstrated success leading medium-to large-scale initiatives/transformations.

+ Five year’s recent experience with architectural frameworks and the various approaches to the Systems Development.

+ 5+ years leading innovative, technically complex solutions for business and consumer-facing audiences.

+ 5+ years delivering enterprise level technology solutions that scale for a global audience.

+ Experience with Automation testing, Performance Engineering, Release Management processes and Application Deployments.

+ Experience with leading the design & implementation of cloud native solutions.

+ Deep Experience and expertise with designing and building integrations with SaaS platform(s)

+ Deep understanding of the pros and cons with cloud-native solution, microservices-architecture and API

+ orchestration architecture

+ Strong understanding of API platforms, back-end services, database and networking components of full stack infrastructure

+ Experience in leading the teams through all stages of software development lifecycle

+ Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problems

+ Direct management of cross functional, sourced, or matrixed teams

+ Direct management of complex budgets in excess of $5M+ annual direct and indirect costs

+ Experience with and knowledge of Technology outsourcing activities in a managed services environment

Preferred:

+ Hands-on experience with Marriott’s Reservations platform and Reservation Ecosystem.

+ Exposure to DevOps, CI/CD pipelines, logging, metrics, monitoring, and tracing

+ Exposure to Java, NoSQL, Spring boot, Kafka, Kubernetes, Cloud

+ Experience with designing and building reservation systems for verticals such as hospitality, airline etc.

+ Proven management experience in strategic planning and budgeting within one or more business groups.

+ Good process management, negotiating, influencing and problem resolution skills

+ Proven ability to effectively prioritize and execute tasks in a high-pressure environment.

+ Knowledge of business environment, service requirements and hospitality culture.

+ Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action.

+ Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.

+ Undergraduate/graduate degree in computer science or equivalent certification.

+ Solid understanding of Technology financial structures and ability to manage to corporate financial processes and standards – including drivers of process costs.

+ Strong verbal and written communication skills with the ability to articulate complex technical ideas to non-technical audiences.

+ Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.

CORE WORK ACTIVTIES

Managing Application Development Standards, Processes, and Tools

+ Works with direct reports to facilitate consistency of service delivery across client groups

+ Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:

+ SDLC standard tools and processes for both agile and waterfall development

+ Estimating standard tools and processes, incorporating flexibility for small and large projects

+ Deployment standard tools and processes

+ Monitors projects for adherence to defined application development processes

+ Communicates to Shared Platform and Technology Product leaders opportunities to create broader Technology related and corporate standards and policies where necessary

+ Communicates important application development policy changes that affect service provider and/or Marriott operations

Managing Day-To-Day Relationships with Teams

+ Manages application development projects in partnership with Technology Product teams, business partners and providers

+ Provides project management of business projects

+ Oversees effective reporting within application development team

+ Leads project reviews with team on application development projects

+ Manages day-to day relationships with all Technology teams to promote the delivery of services that meet or exceed the client expectations

+ Monitors projects for alignment with defined business case process

+ Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues

+ Manages, and improves service level reporting for application development

+ Provides early warning to the appropriate business stakeholders, Product leaders and team regarding degraded or missed service levels

+ Assists with application, development and maintenance of service provider project management standards and tools

+ Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction

+ Works with application development service providers

+ Validates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreement

+ Works with team to progress the service providers services to match client needs

+ Facilitates team and service provider compliance with the agreement

+ Validates service levels meet business needs

+ Facilitates the definition and enforcement of good service provider contracts

+ Supports the Technology organization

+ Provides input to Technology’s business strategy and planning as needed

+ Supports and follows defined Technology Governance decision rights, standards and practices

+ Emphasizes accuracy and effectiveness of estimating and planning management with team

+ Provides input to business/discipline and continent Technology budgets

Implementing and Managing Continuous Improvement Program

+ Drives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industry

+ Demonstrates continuous improvement through metrics of quality consistency and client satisfaction

+ Works with application development service providers, Technology teams, and business partners to implement continuous improvement activities.

+ Responds to issues identified in project surveys or other feedback processes, to continually improve client satisfaction.