Customer Care Manager - Wheaton

at BrightStar Care in Wheaton, Illinois, United States

Job Description

Qualifications! Only Apply If: · You have at least 2 years of Experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations? · You have a valid LPN, CNA, or equivalent? (Preferred) · You are proficient in MS Office (Outlook, Word, Excel, and PowerPoint)? · You have good time management skills? · You have excellent organization, planning, and project management skill? · You have a valid D.L., vehicle with insurance, & can reliably commute to this job’s location? – Sound like You? Click the Apply Now Button! – Your Pay! * ($50,000 / year) Your Schedule! * Full Time, Monday – Friday – Your Responsibilities · Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations. · Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. · Billing and coding management · Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies · Assists in the development of organization goals and agency performance improvement activities · Administers agency policies and procedures · Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care · Supervises, educates and coaches other field personnel, as directed by the Director of Nursing · Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities · Assures proper maintenance of clinical records in compliance with local, state and federal laws · Assures compliance with all local, state and federal laws – Your Benefits! * 13 Week Performance Bonus! * Paid Time Off * Health Insurance Benefits & Telehealth * Generous Paid Time Off Awards! * Weekly Pay w/ Direct Deposit * IRA * Employee of the Month, Exclusive Employee Discounts, & Gift Programs * $100 Employee Referral Bonus * PRN Options Available, Home Health, or Facility Shifts Available * Mobile time tracking and care notes, clock in and out for work right from a mobile device * Paid Orientation, Paid Training with RN Oversight, Free Continuing Education, & More! – Join the #1 In Home Care Team in & around Wheaton, IL! Click Apply, we’d love to see an Application from YOU!