Customer Operations and Pricing Specialist (Remote)

at Merck in Springfield, Illinois, United States

Job Description

Job Description

Our Animal Health Strategy and Business Channel Customer Operations and Pricing Team provides support to all U.S. Commercial business units by leading the enablement and integrity of all customer accounts and pricing operations. The team is responsible for managing customer data end-to-end and for all go-to-market pricing guidance, coordination, and oversight. The Customer Operations team manages and maintains customer accounts and pricing via SAP and via various data intake systems and processes to ensure all customers can make sales orders for the right price at the right time.

We are seeking a Customer Operations and Pricing Specialist to support the growth of our business, specifically enabling growth of customers, products, and price points. This individual is detail-oriented and possesses a growth mindset and intellectual curiosity to manage daily workflow and concurrently drive more efficient and effective longer-term processes e.g., customer account automation, pricing system enhancements and customer and pricing-related process efficiencies in support of our Strategic Operating Priorities.

Summary, Focus and Purpose

The Customer Operations and Pricing Specialist is responsible for day-to-day customer account activity and the continued development of all customer data intake processes as well as pricing systems and processes including PROS, coordination of pricing, discounting, and account data within SAP. This individual will support price list management, strategic account pricing rules including hierarchy relationships of customer accounts and helping to facilitate all pricing data checks and balances.

Various initiatives include:

+ Maintain accurate prices for all our company’s Animal Health Products

+ Ensure that SAP reflects accurate customer gross and net pricing

+ Ensure pricing source of truth and auditable pricing approvals history

+ Work with distribution partners and customers on any pricing discrepancy or questions

+ Maintain pricing rules and relationships for each customer account in SAP; help the business prepare for new account types and/or channels and help to simplify our system operations

+ Maintain compliance with all business practices

+ Create, maintain, update pricing (account agreements, marketing programs, contract-based pricing)

+ Maintain account hierarchies

+ Ensuring compliance and engage in audit-related processes

+ Manage ad hoc projects as necessary to support the business

Required Education

+ Bachelor’s degree in Marketing, Finance, Mathematics, Economics or similar required (applicants with pending degrees will be considered, but degree must be completed prior to starting with our Company)

Required Experience | Skills | Knowledge

Organizational Skills

+ Self-starter and be able to handle multiple tasks and priorities in a matrix organization.

+ Strong analytical and problem-solving skills balanced with a creative mindset

+ Strong interpersonal skills and ability to proactively communicate via phone, virtual video meetings and/or in person meetings and at all organizational levels

+ Strong project management, prioritization, multi-tasking ability, and business planning skills

+ Ability to work independently and within a team and proactively coordinate the resolution of highly complex business problems

+ An innovative spirit, willingness to learn, can-do attitude, and strong sense of customer service

Technical Skills

+ Experience with SAP desired; particularly Order to Cash Pricing, Customer Master, and Material Master

+ Experience with PROS or another pricing system desired

+ Proficiency in Microsoft Office suite of products: Word (e.g., process documentation), Excel (e.g., data analysis and data discovery), and PowerPoint (e.g., summary of key issues for organizational communication and alignment).

? Location

+ Remote-based. Preference to candidates local to our Rahway, NJ or Lenexa, KS, or Omaha, NE office locations.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC GINA Supplement?

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\%20English\formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-