Engagement Manager II, Studios

at Teksystems in Chicago, Illinois, United States

Job Description

One North is a full-service digital agency creating experiences that perform, evolve and inspire. Unlike traditional agencies, we stitch together a deep level of expertise across disciplines so that we can do the work of multiple teams. With capabilities in brand and communications, digital experience, technology and infrastructure, and optimization and insights, our designers, strategists and technologists can take on any challenge. We deliver the human element to digital so that your big ideas come to life. One North is a TEKsystems company.

Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires:

Position Overview

One North is seeking an Engagement Manager II to support production teams and be the bridge to leadership groups. Partnering with client stakeholders and internal skill set leads, the Engagement Manager II will oversee the smooth movement of work while building strong and lasting client relationships.

The ideal candidate will be client-facing, have exceptional project management skills, and possess a deep understanding of the digital marketing space and creative production processes. A detailed multitasker and lateral thinker, you thrive in a high-volume, multi-disciplinary environment. You enjoy problem-solving, identifying opportunities to improve efficiency and add value, and are at home managing your team to produce their best work. The ability to effectively communicate both up and downstream is a must, along with a results-oriented and positive attitude.

This role will ideally be based in the Chicagoland area, but we are open to other U.S. locations.

The responsibilities below are not exhaustive and may require adjustment based on internal and client requirements.

Responsibilities

- Main point of contact for both internal and client contacts

- Manage and mentor a team of resources with various digital and/or creative skill sets and seniority levels

- Hold regular team meetings, ensuring deliverables are on-track and escalating risks as they arise

- Ongoing management of project burn and associated budget

- Resource management, including candidate selection, screening, hiring, onboarding, capacity planning, and performance management, as required

- Regularly review program and project workflows to identify optimization opportunities and improve team performance

- Help develop methodologies to gather qualitative and quantitative data about the team and the work

- Create and lead regular business reviews together with senior management and/or operations to summarize progress and align on future objectives with internal and client stakeholders

- Assist operations team to roll out initiatives and gather feedback as well as create documentation and training materials, as needed

- Lead by example, participating in culture development and striving to maintain positive team morale

Skills & Qualifications

- 4 or more years of experience as a digital or creative project manager working in a hands-on, fast-paced production environment (or equivalent) and overseeing a team

- Strong business acumen with the ability to develop a business case, gather requirements, and translate them into a customer solution when required

- Experience analyzing and estimating project scope, managing budgets, and project burn

- Familiar with Agile and Waterfall methodologies, production cycles, participating in creative reviews, kick-off calls, and project reviews with team stakeholders

- Excellent written and spoken skills (English language), experienced in presenting to clients and senior leadership

- The ability to manage expectations and build positive relationships

- Detail-oriented, process and deadline-driven with an ability to manage multiple projects

- Excellent time management skills, attention to detail, with the ability to multitask and problem solve autonomously in a calm and professional manner

- At ease operating in a ‘test and learn’ environment

- Recognizes own strengths and weaknesses; admits mistakes; proactively seeks feedback from others; extracts learning from failure

We offer comprehensive benefits:

- Medical, Dental, & Vision

- Health Savings

- Paid Time-Off

- Short & Long-Term Disability

- Dependent Care Flexible Spending Account

- Transportation Benefits

- 401(k) Match

- Life, AD&D, & Supplemental Life Insurance

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.