Data Center Engineering Operations Technician , DCC Communities

at Amazon in Chicago, Illinois, United States

Job Description

Description

At Amazon, we’re working to be Earth’s most Customer-centric Company and Earth’s Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help us build and expand The Cloud, this is your chance to make history.

Amazon Data Services Inc. is currently hiring for a Engineering Operations Tech (EOT) to support our data centers in the ORD area. The EOT is responsible for ensuring that all electrical, mechanical, and fire/life safety equipment within the data center is operating at peak efficiency. This involves planned preventative maintenance of equipment, daily corrective work, and emergency response. They are expected to be a singular focal point for all facility operations within a given data center. The Engineering Operation Technician supports third party vendors in their role of providing hands-on electrical and mechanical equipment troubleshooting and operations. This equipment includes, but is not limited to, stand-by diesel generators, switch gear, UPS’s, PDU’s, AHU’s, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.

AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians I (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.

EOT’s are Amazon’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.

Fly Wheel Statement

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion

Key job responsibilities

- Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a data center.

- Operate independently with limited direct management.

- Act as an escalation point for all facilities-related issues within the data center, escalating to the Chief Engineer and Data Center Regional Manager as needed.

- Perform root cause analysis of equipment failures.

- Troubleshoot and report of facility and data sever-level events within internal SLA.

- Create and deploy new standard practices for Engineering Operation Technicians and vendor support teams.

- Ensure all safety procedures are adhered to by vendors and Amazon staff.

- Utilize internal CMMS to manage building workflows.

- Communicate complex technical information to a non-technical audience.

- Fully comply with all physical security procedures and policies.

- Respond to off hour emergency calls related to his data centers and help with the investigation, mitigation, and recovery of the issue(s).

- Candidates should be able to lift up to 40 lbs and or work in elevated locations.

- Ability to work in an environment that operates 24/7 with an ability to provide after-hours support as needed. All physical requirements are expected with reasonable accommodations

A day in the life

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

About the team

Chicago’s Edge team, up until 2023, consists of Burrows and Edge cages throughout the metro region. We are excited to bring up ORD064 as a new site in our portfolio and the increased complexity and scaling for our customers

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 3+ years of relevant work experience in a data center or other critical environment.

- 4+ years of experience of the electrical and mechanical systems involved in critical data center operations such as: generators, transformers, switchgear, UPS systems, ATS units, PDU units, pumps, air handling units, and CRAC units.

- 3+ years of experience with BMS and EPMS control systems and data collection/trending

Preferred Qualifications

- Bachelor’s or College’s degree in a relevant engineering discipline or equivalent work experience in Mechanical/Electrical Field.

- Electrical or Mechanical trade (Post Secondary Education).

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age,