Service Advisor

at Continental Toyota in Hodgkins, Illinois, United States

Job Description

Shift your career into gear by joining Continental Toyota! We are a growing and busy dealership looking for a Service Advisor to join our team! Our store offers incomparable opportunities for employees to grow in their career and make giant strides in their professional advancement. If you are motivated and work hard we will provide you with what is necessary to succeed. A lucrative career for someone who enjoys helping people understand their automotive needs. What We Offer * Comprehensive benefits package Medical, Dental & Vision * Paid vacation * 401(k) retirement program * Comprehensive Training program * Growing customer base * We promote from within * Opportunity to have an impact on your future as a lucrative career * Collaborative, positive team environment Responsibilities * Greeting customers in a timely and friendly manner * Determining what vehicles need based on customer information and a vehicle walk-around * Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle * Producing repair orders for customers with full transparency including cost and time estimates * Communicating with Technicians and Parts Associates to ensure timely completion of work * Follow-up with customers on the status of their vehicle * Setting and achieving targeted sales goals * Providing an exceptional customer experience to drive loyalty * Follow-up and set appointments for future repairs when necessary Qualifications * Service Writer experience in either a dealership or high volume auto center a plus. * High-energy * Moderate computer skills necessary * Knowledge of warranty vs. non warranty service work helpful but can be learned on the job. * Verifiable, proven track record of success in sales and customer satisfaction * Willing to work occasional Saturdays * Valid Driver’s License * Ability to multi-task * Team approach environment We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.