at The Hartford in Naperville, Illinois, United States
Job Description
Associate Claim Representative – CH10DNClaims Representative – CH09CN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
As a General Liability Associate Claims Representative for all business lines, you’re at the front lines for our customer . Your primary role is to investigate and manage claim files to help individuals and businesses prevail after a claim. The Hartford will provide you with a robust training and onboarding program, as well as ongoing coaching and development to ensure your success.+ Start Date: September 23rd
+ Hours: 8am-5pm, Core Business hours to support either our Eastern or Western region, limited flexibility.
+ Virtual Training: 8 weeks , core business hours, your local time
Responsibilities:+ Utilize active listening and critical thinking skills to quickly analyze customer needs
+ L everage knowledge and resources to provide the appropriate solutions to requests
+ Take ownership to ensure that we go above and beyond in providing customer service
+ U tiliz e every touch point as an opportunity to build value and The Hartford brand
+ Commit to learning and developing
+ Develop an in depth understanding of Hartford products and business lines
+ Act as a liaison with other departments to re s olve problems
+ Secure essential facts about losses
+ Negotiate settlements
+ Interpret, understand and explain coverage to policyholders
+ Efficiently update and move files to closure
+ Manage pending claims to meet company quality criteria
+ Ensure payments are processed timely as needed or input payments within authority
+ Special assignments or projects as assigned
+ May be required to assist in catastrophe situations
+ Develop proficiency and capabilities expected during new hire ramp-up period
+ Must demonstrate strong customer service focus
+ Ability to operate , lead and coach within The Hartford Way management system
Qualifications:+ High School Diploma required ; college degree preferred
+ Minimum of 1 year of related customer service experience or applicable insurance experience
+ Excellent oral, written and interpersonal communication
+ Demonstrated capacity to multi-task in a structured work environment
+ Ability to utilize multiple systems to handle/process claims
+ Problem solving and critical thinking skills are a must
+ Strong attention to detail
Additional Information:+ This role can be Hybrid or Remote as aligned with the Hartford’s Return to Office initiative. If you live within 25 miles of the following office locations:?(Hartford, CT / San Antonio, TX / Aurora (Naperville), IL / Scottsdale, AZ ) you will work in office at least 3 days a week. If beyond 25 miles from an office, this role will be 100% Remote, with the expectation of occasional in-office presence as business needs dictate.
+ As a condition of your employment, you must obtain and maintain a State Adjuster’s License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$45,520- $78,840
The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience. Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)Human achievement is at the heart of what we do.
We believe that with the right encouragement and support, people are capable of achieving amazing things.
We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.
Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.
We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.
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