at Capital One in Chicago, Illinois, United States
Job Description
Center 1 (19052), United States of America, McLean, Virginia
Manager, Product Management, Axon
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
We are seeking Product Managers to work on Axon, a Capital One developed platform that drives customer and agent experiences, as well as back-end interactions, whenever human intervention is required to gather inputs to ensure we make the right decision for Capital One and the customer. Our vision is a standardized and configurable human intervention orchestration capability that can span numerous use cases including supporting Card's biggest growth levers: Acquisitions, Line Management, Fraud, and new growth initiatives. As a part of the team, you'll get to help us understand our users needs and define the direction of the platform. We are seeking candidates who are passionate about working with new and emerging technologies and understand how to scale platforms for enterprise usage, while working with an amazing team.
In this role, you will work with internal business customers, architects, engineers, analysts, process, and operations leaders to define the Axon product strategy while working on critical initiatives to modernize and converge our core decisioning capabilities. We are seeking Product Owners who are motivated to apply their skills to develop elegant, modernized solutions that create great experiences for internal users and Capital One customers.
In this role, you'll be expected to demonstrate proficiency in four key areas
Human Centered
You'll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming
You'll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria
You'll obsess over UX/UI patterns and seek to create world class, omni-channel experiences
Business Focused
You'll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes
You'll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team
Technology Driven
You'll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems
You'll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead
You'll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing
Transformational Leadership
You'll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence
You'll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates
We want you if you are:
Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges.
Communicator & Influencer.You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
