at Inspira Financial Trust, LLC in Oak Brook, Illinois, United States
Job Description
Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Dont meet every single requirement? Here at Inspira Financial, we believe there is no perfect candidate and want to encourage applying even if all the requirements listed arent met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!
HOW YOU WILL SOAR:
The Senior Product Manager Accountholder Experience will be part of an innovative build team designing a state of the art, greenfield platform for our Health & Benefits customers. This role is responsible for leading the User Experience vision and delivery including generating actionable content, orchestrating teams, managing ambiguity and driving outcomes. This role is a trusted peer of a team of engineers, designers, architects and business leaders, with a single focus on developing a solution that delights and delivers value. Individuals that thrive in this role are self-motivated, highly organized, passionate about customer experience, prioritize autonomously, and collaborate in a fast-paced and deadline-driven environment. The Senior Product Manager will report to the Senior Director, Product Strategy.
Duties & Responsibilities:
- Envisions and creates compelling account holder experiences, including but not limited to interactions online and mobile tools, IVR and customer service interactions, and promotional and/or educational content
- Habitually conducts and/or participates in end user interviews, focus groups, user testing and rapid experimentation to ensure solutions are exceeding the needs of accountholders
- Analyzes customer feedback, market trends, and competitor offerings to to shape long and short-term strategy while providing quick and clear value add to the business
- Monitors product performance metrics and makes data-driven decisions to optimize user experience and business outcomes
- Strong knowledge of software design principles
- Collaborates with internal stakeholders, various business lines and Technology to elicit, analyze and understand needs, constraints, risks and alignment with organizational strategy and priorities
- Works in partnership with the team and stakeholders to employ Agile methods, processes, tools and metrics to deliver value including ongoing product backlog refinement, product roadmaps and release planning
- Engages and collaborates with the team to create and manage Agile artifacts (e.g. Product Roadmap, Backlog, Release...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
