at Nokia Siemens Networks in Naperville, Illinois, United States
Job Description
As a member of Nokia Convergent Charging (NCC) Integration and Deployment team, you will plan and execute NCC (a leading real-time rating and online charging application provides an operator with voice/data in 5G network) integration and deployment activities in the customer lab and production network.
This work will involve understanding overall customer network requirements, working closely with customer program manager and the customer in developing the appropriate integration and deployment plans for each NCC releases acceptance as well as network capacity expansion and growth procedures.
* Technical contact and reference person for medium and big sized projects.
* Working together with Project management and technical staff
* Manages all the technical management activities defined in Customer contract with medium/large business volume and medium/high complexity and risk probability, in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase.
* Acts as primary technical interface and first technical escalation point within the Customer project*.
* Ensures operational continuity and smooth execution as well as network availability by implementing proactively BG/BL guidelines and PM@Nokia Methodology.
* Supports Project Execution Owner (PEO) in project planning and delivery Acceptance.
* Validates the workload involved and expertise needed related to technical tasks. Ensures resource management related to technical tasks regarding allocation, induction, release and expertise needed.
* Leads technical activities during execution and care phase, for instance Core Network Implementation, System Acceptance, Multi-Vendor Interface Verification, Fault and Technical Escalation Management, Preventive Care and HW/SW update and upgrade.
* Performs a Technical Risk Analysis. Proposes and implements risk mitigation actions.
* Supports Project Execution Owner (PEO) to ensure delivery handover to regular operations and to assure actions have been successfully implemented.
* Ensures network availability with Care project team.
* Identifies new technical management related opportunities to expand contracts with the customer (EG network expansion, new features, software corrections implementations).
* When applicable supports Solution Managers to review adopted solutions and assumptions.*The term "customer project" refers generally to all forms of Nokia customer contracts; projects with a definitive start and end; and, programs - collections of projects managed together for business benefits which may contain an ongoing operations business.
The ideal candidate will have experience and demonstrated proficiency in these areas:
Excellent written and verbal English communications skills with experience reporting project status to internal and external customers
Strong project management skills in planning and tracking multiple projects simultaneously
In-depth knowledge and experience in production deployment plan to ensure all required lab preparations are completed beforehand before production deployment.
Ability to documenting all production prerequisites and sharing them with the project manager and customer to ensure thorough understanding. Also, ensuring to have the right support person(s) from integration team to support FOA activities.
Experienced in assisting the customer project manager with technical discussions in the meeting with customer
Strong ability to organize troubleshooting sessions with integration/deployment and R&D teams whenever there's a failure in the customer lab, and ensuring regular updates are provided to the customer on timing basis.
Experienced in providing clear and timely communication to the customer for the analysis of automatic test suite failures and ensuring resolution until the issue is fully debugged and resolved
Ability to maintain issues of customer lab and production network. Hosts regular meetings with the customer to provide updates on each reported issues.
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
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