at Baxter Healthcare Corporation in Deerfield, Illinois, United States
Job Description
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.
Your Role at Baxter
Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You'll find Baxter's products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter's employees are building upon the company's rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.
Baxter International Inc. provides a broad portfolio of essential renal and hospital products, including home, acute and in-center dialysis; sterile IV solutions; infusion systems and devices; parenteral nutrition; biosurgery products and anesthetics; and pharmacy automation, software and services. The company's global footprint and the critical nature of its products and services play a key role in expanding access to healthcare in emerging and developed countries. Baxter's employees worldwide are building upon the company's rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.
What you'll be doing
Accountable for providing superior service to all external customers, patients, and Baxter team members.
Responsible for managing aspects of prescription processing and/or order fulfillment for Baxter's Hospital Products and/or Renal businesses and/or Surgical Care businesses through answering calls from a toll-free number and other non-phone related activities (fax, email, chat, etc.).
Handles general inquiries, customer correspondences, and exceptions as required.
Responsible for providing accurate, responsive, and efficient placement of orders, backorder fulfillment, resolution of shipping discrepancies, customer returns, customer inquiries, and other customer requests.
Required to balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.
Responsible for documenting service failures that impact the customer and the organization.
Collaboration with the following departments: Product Information, Distribution Centers, Planning and Deployment, Credit and Collections, Customer Master, sales representatives, Marketing and others.
Expedite product availability and manage the release of back orders. May monitor reorder points and initiate action to replenish stock. Works with the customer to determine needed quantities and frequency of delivery of product.
Other duties as assigned.
What you'll bring
High school diploma/GED required; Bachelor's Degree is preferred.
Effectively prioritize multiple tasks.
Strong verbal and written communication skills are required.
Expertise in working in the Microsoft applications and must have an aptitude for working in web-based applications.
Demonstrate an ability to provide customers with superior service and a high level of satisfaction.
Demonstrate strong interpersonal skills, ability to work in a team environment, attention to detail, and excellent problem resolution skills.
Ability to work remotely up to two days a week using a high speed wired internet connection.
JD Edwards system knowledge, a plus.
Must be flexible to cover a shift (8-10 hours) during the customer service hours of operation which are 7:00 am to 6:00 pm CST, Monday through Friday.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating... For full info follow application link.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
EEO is the Law
EEO is the law - Poster Supplement
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