Project Engineer

at Cubic Applications, Inc. in Chicago, Illinois, United States

Job Description

Business Unit:

Cubic Transportation Systems

Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Job Summary:
Responsible for the technical expertise for the project, communicating needs and progressing the engineering solutions for small or medium size projects, products or workstreams. Provide technical guidance and leadership Provide assistance to external customers by diagnosing and troubleshooting software and hardware problems and helping customers install applications and programs. Has familiarity with some of the following technologies: devices, back office enterprise systems (including financial transactions, reconciliation, payment processing, and customer services) and mobile applications. This position typically works under general supervision and direction, and incumbents will regularly exercise discretionary and some decision-making authority associated with the technical scope.

Essential Job Duties and Responsibilities:
Assist the program manager with technical issues.
Support the project team in defining and documenting any issues and correction found in the field.
Deliver engineering solutions that meet budget, schedule and agreed scope.
Interface with customers on engineering requirements, issues, planning and status updates.
Serve as technical support for customers, support technical presentations, discussions, and workshops.
Support and monitor cross-team collaboration using tools such as Confluence, SharePoint and Slack.
Support and monitor software development work activities and status using tools such as Jira.
Support defect identification and resolution and monitor test status using tools such as TestRail.
Support collaborations with internal departments, customer representatives, third party suppliers and other stakeholders in support of issue resolution.
Work with functional engineering managers to support customer needs with additional resources.
Communicate with customers and engineering to troubleshoot issues, isolate the root cause, and deliver solutions or implement workarounds.
Manage support requests and customer expectations throughout the D&B and deployment support process to ensure customer success and satisfaction.
Document all relevant details from the initial report of an issue, through troubleshooting, escalation, and resolution.
Analyze and troubleshoot complex customer issues; working directly with Program Manager and Engineering when issues must be escalated.
Respond to customers in a professional and timely manner to deliver workarounds and solutions for complex technical problems.

Minimum Job Requirements:
Four-year college degree in electrical engineering or related technical discipline, plus two years of related experience, or an applicable master's degree. Experience in creating, analyzing, documenting and testing system and subsystem designs. Mental ability to perform engineering problem solving and analytical tasks. Familiarity with project management principles. Must be able to work under project deadlines and be able to support Program Manager in the establishment and maintenance of engineering project schedules and cost budgets. Must have strong organizational and interpersonal skills. Must communicate effectively, both verbally and in written form. Must have some leadership experience working with and building teams.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

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Worker Type:
Employee

Cubic is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law