at Concentra in Lombard, Illinois, United States
Job Description
AR Representative
Location
US-IL-Lombard
Job ID
296531
Pos. Category
Corporate - Central Billing Office
Pos. Type
Full Time
Overview
Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward - always working to ensure welcoming, respectful, and skillful care. Join Concentra, and see what makes us different and better.
Performs accounts receivable duties to ensure timely and accurate collection of payments, daily reconciliation of cash and accurate reporting of receivables in accordance with Concentra policies, practices and procedures.
Responsibilities
Resolves escalated problems via communications with various customers including employers, insurance companies, TPAs and labs
Processes rebills and composes correspondence to customers
Monitors and reviews account aging reports to ensure timely collection
Reviews documents and reconciles discrepancies and makes needed adjustments
Performs account payment reconciliations with incoming receipts
Prepares and distributes periodic reports on A/R and past due accounts for management and clients
Negotiates with clients' repayment terms on past due accounts
Makes decisions on referring accounts for collection or writing off
Trains new employees and assist peers
Other duties as assigned. Duties, responsibilities and activities may change at any time with or without notice
A/R Aging Report
Determines when adjustments are appropriate and necessary and applies
Resolves Employer Issues when necessary, such as misapplied or missing payments
Documentation
Interacts with clinics when necessary to resolve invoice charges or issues and secures supporting
documentation
Rebills
Monitors rebills for open balances and takes appropriate action
Schedules and distributes work to meet deadlines and facilitate efficient workflows.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualifications
Education/credentials
High school diploma or GED equivalentJob-related experience
Customarily has at least three or more years of demonstrated collection experience (occupational
health, preferred)Job-related skills/competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Familiarity with Microsoft Excel, Outlook, Word experience required
Ability to communicate effectively and professionally
Excellent time management skills
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
Excellent writing and documentation skills
Ability to work independently
Ability to handle multiple tasks, projects, duties, and priorities, when assigned
Additional Data
401(k) Retirement Plan with Employer Match
Medical, Vision, Prescription, Telehealth, & Dental Plans
Life & Disability Insurance
Paid Time Off & Extended Illness Days Offered
Colleague Referral Bonus Program
Tuition Reimbursement
Commuter Benefits
Dependent Care Spending Account
Employee Discounts
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Concentra is an Equal Opportunity... For full info follow application link.
EOE, including disability/veterans
We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, sexual orientation, gender identity, disability or medical or veteran status in accordance with federal law. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.
