Senior Manager, Hotel Operations Products - HINT

at Marriott in Springfield, Illinois, United States

Job Description

Job Number 24125179

Job Category Information Technology

Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States

Schedule Full-Time

Located Remotely? Y

Relocation? N

Position Type Management

JOB SUMMARY

The Senior Manager, Hotel Operations Products – HINT is responsible for managing innovative and emerging products within the Hotel Operations Product Team. This role will collaborate with business partners and technical teams to maintain a well-groomed product backlog of features that includes refined user stories with solid technical solutions that are ready for development.

The Senior Manager will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving.

CANDIDATE PROFILE

Required Education and Experience

+ Undergraduate degree or equivalent combination of education and experience

+ 6 years’ experience in IT, business, management operations, or related professional area

+ Experience in Agile/Scrum software development practice

+ Skilled at converting business needs into technology requirements

+ Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action

+ Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations

+ Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

Preferred Education and Experience

+ Proven expertise in software integrations, particularly within the API landscape

CORE WORK ACTIVITIES

Technical Product Owner

+ Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development

+ Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps

+ Support the definition of guest service product requirements and development of the product roadmap

+ Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development

+ Coordinate with support teams for defect resolution

Demonstrating and Applying Discipline Knowledge

+ Provides technical expertise and support to persons inside and outside of the department

+ Demonstrates knowledge of job-relevant issues, products, systems, and processes

+ Demonstrates knowledge of function-specific procedures

+ Keeps up-to-date technically and applies new knowledge to job

+ Knowledge of and understanding of complex algorithms

+ Assist in defining new integrations with partners including explaining technical processes, understanding the technical requirements of the integration, and managing long-term relationships

Additional Responsibilities

+ Proven ability to lead and work with cross-functional teams in support of specific business priorities

+ Ability to solve problems quickly, think strategically, and drive data-driven decision making

+ Ability to simultaneously manage multiple projects and aggressive timelines

+ Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach

+ Effective written and oral communications skills with sensitivity to global communication needs

+ Thrives in a fast-paced, entrepreneurial environment

+ Demonstrates self-confidence, energy and enthusiasm in leading and influencing teams

+ Proficiency in Office software products and digital collaboration tools

MANAGEMENT COMPETENCIES

Leadership

+ Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

+ Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

+ Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

+ Professional Demeanor – Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

+ Strategy Development – Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

+ Building and Contributing to Teams – Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

+ Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

+ Driving for Results – Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

+ Planning and Organizing – Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

+ Customer Relationships – Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

+ Coworker Relationships – Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

+ Global Mindset – Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

+ Organizational Capability – Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

+ Talent Management – Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

+ Applied Learning – Seeks and makes the most of learning opportunities to improve performance of self and/or others.

+ Business Acumen – Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

+ Technical Acumen – Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

+ Basic Competencies – Fundamental competencies required for accomplishing basic work activities.

+ Basic Computer Skills – Uses basic computer hardware and so