at Prime Therapeutics in Springfield, Illinois, United States
Job Description
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
AVP Account Management – Remote
Job Description
The Assistant Vice President Client Engagement leads the development and execution of strategic plans for their assigned Prime client/s, spanning all market segments and lines of business (Employer Markets, Health Insurance Marketplace (HIM), Commercial, Medicare, and Medicaid). This individual is the primary relationship and contract owner for their assigned account/s and oversees a cross-functional account management team, including representation across all lines of business, and key departments such as clinical, trade, and finance. This position establishes and maintains relationships with client decision-makers, industry consultants, health-plan account and sales divisions, and Prime’s functional areas to enhance collaboration, and ensure delivery of exceptional service. The Assistant Vice President Client Engagement identifies needed investments in capabilities, systems and programs that enhance client market competitiveness and promotes company and assigned client’s growth objectives.
Responsibilities
+ Serve as primary relationship and contract owner, advocate and point of escalation for assigned account/s; leverage an intimate understanding of the industry, client market trends, challenges, and priorities, and the demand for new products/services in the market, as well as Prime’s strategic and growth objectives to lead the development and deployment of client strategic plans; collaborate with Prime and Client leadership to advocate for products and capabilities that support mutual growth and enable market competitive solutions; solicit client feedback related to products, financials and contracts and establish an internal framework to respond to suggestions or inquiries
+ Lead retention efforts for Employer Markets, Health Insurance Marketplace, Commercial, Medicare, and Medicaid health plan clients; drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime
+ Provide cross functional leadership to an extended Account Management team, with representation, expertise and dedicated support for market/line of business-specific client needs; collaborate with cross-functional leaders to identify and implement collaborative, performance objectives across all client facing teams; ensure clear lines of accountability and expectations between client engagement and extended client team members; lead efforts to align interactions with strategic and operational objectives that identify, develop, expand and retain key client relationships
+ Monitor, report and consolidate key performance indicators and dashboards that evaluate Prime’s performance against assigned client contracts; populate joint scorecards and other reporting tools (i.e. Salesforce) to track client relationships, product adoption and retention metrics, and proactively respond to, and remediate any identified gaps or risks; understand nuances across lines of business or assigned client/s and identify further opportunity to drive consistency and improvement
+ Lead the development, negotiation, standardization and compliance of contracts for the assigned client/s, including the development and execution of contract renewal plans; proactively analyze contract language and/or requirements, standardize where appropriate, and mitigate conflicting terms; review and manage Performance Guarantees and/or Financial Guarantees on behalf of Prime and the client(s) to minimize financial risk
+ Lead client meetings as aligned to the account management principles, including but not limited to: identifying meeting objectives and participants, ensuring adequate preparation and presentation materials, disseminating and uploading meeting materials in client portal, and working across extended teams to ensure appropriate follow through and documentation; ensure account management team documents interactions with assigned client/s and inputs data into the Salesforce CRM (Customer Relationship Management) tool and client portal
+ Identify key relationships necessary to deliver core and expanded capabilities, drive growth, and ensure market competitiveness, including but not limited to: executive sponsors, Blue Cross Blue Shield (BCBS) plans, national benefits consultants, ensure account management team maintains effective LOB (Line of Business) knowledge and expertise via industry channels, conferences, continuing education etc; demonstrate thorough understanding and commitment to compliance requirements and influence the alignment, prioritization, design and implementation of outcomes and services
+ Manage staffing, performance and development of a client engagement team, and consistently demonstrate Prime’s leadership expectations during interactions with direct reports, cross functional and external stakeholders; directly or indirectly establish account management goals and priorities for the extended client teams; provide work direction, and support the hiring, training, coaching and retention of key account management positions
+ Other duties as assigned
Minimum Qualifications
+ Bachelor’s degree in Finance, Business, Health Care Administration, or related area of study or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
+ 12 years of client service experience to include 7 years of account management in PBM or managed care
+ 8 years of leadership/people management experience
+ Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications
+ Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport and collaborate effectively across departments, internally and externally, and at all levels within an organization
+ Demonstrated ability driving the identification of improvement opportunities and leading the implementation of process changes
+ Exceptional communication skills with ability to communicate complex information to a variety of audiences
+ Exceptional client relationship management and cross-functional team building skills
+ Strong analytical and critical thinking skills; able to synthesize information from multiple sources into actionable plans
+ Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
Preferred Qualifications
+ MBA or other related advanced degree
+ Experience working within Commercial, Government, and Associated Lines of Business
Minimum Physical Job Requirements
+ Ability to travel up to 50% of the time
+ Constantly required to sit, use hands to handle or feel, talk and hear
+ Frequently required to reach with hands and arms
+ Occasionally required to stand, walk and stoop, kneel, and crouch
+ Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Reporting Structure
+ Reports to the Vice President Client Success in the commercial and government markets department
Potential pay for this position ranges from $165,600.00 – $264,400.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.
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