Senior Program Manager

at Lumen in Springfield, Illinois, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Strategy and Change Management team within Business Operations is pivotal in ensuring operational readiness for project intake requests. This encompasses a comprehensive suite of services including communications, training, and change management. This posting will be for 2 Sr Program Manager roles, one will specifically support our communication strategy while the other will support our training strategy for our new Custom Networks Organization while driving collaboration with other segments of the Enterprise Operations space.

The Main Responsibilities

+ Develop relevant engaging content with emphasis on accuracy for updates, programs, and projects across the Custom Network Organization

+ Prioritize project intake effectively, ensuring that critical operations are addressed promptly.

+ Conduct thorough needs analysis to understand and address the requirements for communication, change, and training.

+ Manage and provide solutions for strategic communication initiatives, change management activities, and training programs.

+ Lead SharePoint strategy, fostering automation and digital workspace efficiency.

+ Establish and grow collaborative relationships across the Enterprise Operations organization and with key stakeholders and partners.

What We Look For in a Candidate

- Must be self-directed, results-oriented, and able to handle multiple projects in a fast paced, continually changing environment as a shared service.

- Creative thinking: For developing engaging content and implementing mechanisms to collect and act on feedback for continuous improvement.

- Microsoft Office Suite: Proficiency in using Office tools, especially for SharePoint site development

- Compliance and Documentation: Ensuring all operations are compliant with relevant standards and well-documented

- Performance consulting experience identifying business needs, determining their causes, and developing strategies to address them through communication, training, or automation.

- Interpersonal Skills: To maintain positive relationships with internal and external stakeholders

- Passionate and innovative with a proven track record of success; an action-oriented, strategic, and creative thinker with a detailed focus on implementation and on-going execution of programs in the field.

Additional considerations:

Sr Program Mgr. Training:

- 3 years’ Instructional Design support applying Adult learning concepts principles and practices related to planning, evaluating, and administering training.

- Educational Background: A bachelor’s degree in learning and development, human resources, or related experience.

- eLearning Development: Experience with online learning platforms and tools including infographic design and AI.

- Virtual Facilitation or presentation skills with the ability to deliver engaging and informative presentations/learnings.

- Communication skills with the ability to written and verbally communicate to technical audiences.

Sr Program Mgr. Communications:

- Educational Background: A bachelor’s degree in communications, human resources, or related experience.

- 3 years’ experience with Communication Skills: Written and Verbal Communication including Executive Communication.

- Experience creating Executive Newsletters, emails and BAU communications across the organization.

- Ability to actively listen and effectively convey information including up to executives.

\#CNP

Compensation

The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$63980 – $85300 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$67340 – $89780 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$70710 – $94270 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$74070 – $98760 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 334267

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :

63980

Salary Max :

98760

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incenti