at KONE, Inc in Moline, Illinois, United States
Job Description
Founded in 1910, KONE (https://www.kone.com/en/) is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability (https://www.kone.com/en/sustainability/) leader with repeated recognitions by Forbes (https://www.forbes.com/companies/kone/?sh=3dd0aa0b7d27) , Corporate Knights for clean capitalism and others.
As our, Customer Experience Training & Quality Specialist your main responsibilities will be:
+ Orientation Training and ongoing development of the Customer Experience Group Members
+ Introduce new job functions, document processes, monitor and report results at defined intervals.
+ Investigate customer concerns and provide feedback as needed.
+ Develop curriculum and document processes, including methods of assessing effectiveness.
+ Assist CXG Supervisor with new Team Members onboarding.
+ Responsible for new Team Members training and schedule during the first 6 weeks of employment
+ Expected to monitor progress and communicate with CXG Supervisor
+ Provide Team Member support through ongoing training, feedback, and coaching
+ Available to Back-up roles when staffing requires or when additional projects are requested.
+ Provide team progress reports as assigned and/or requested
+ Assist with employee supervision when the Team Lead or CXG Supervisor is unavailable
The desired candidate will have:
+ Two years related experience and/or training in the field of customer service or prior supervisory experience
+ Associate degree or a minimum of two years related experience
+ Ability to inspire and support people
+ Good people and interpersonal skills to build effective relationships with all levels of professionals
+ Good motivational skills
+ Excellent problem solving and troubleshooting skills
+ Ability to evaluate and make decisions regarding efficiency of employees
+ Ability to plan well and prioritize work
+ Maintain calmness under tight pressure
+ Good public speaking skills & presentation skills
+ Proficient skills in spelling, communications, and data entry
We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation (https://www.kone.com/en/sustainability/diversity-equity-and-inclusion/) :
- We value your authentic self
- Diversity, equity and inclusion is embedded in our strategy and values
- Collaborative, creative and supportive work environment
- Passionate about safety, quality and innovation
- We care about the communities where we live and work
Just some of our many benefits include:
- Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- Matching 401K
- Pension plan
- Comprehensive health and wellness plans for the entire family
- Paid holidays and paid time off
Come share your passion and energy to make a positive impact at KONE for our customers and your career (https://kone.wd3.myworkdayjobs.com/en-US/Careers) !
Beware of Recruitment Scams (https://www.kone.us/about-us/careers/)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. als in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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