at Teksystems in Bolingbrook, Illinois, United States
Job Description
Summary
TEKsystems is partnering with a client in Bolingbrook, IL in the search for an IT Support Specialist to join their team. This person will assist with all aspects of level 2 support, including escalated tickets, executive support, A/V support, and more.
This position sits 100% onsite in Bolingbrook, IL with occasional travel to downtown Chicago.
Duties & Responsibilities:
- Provide an excellent customer experience, immediately and precisely, on all technical issues related to Laptops/Desktops/Mobile Devices.
- Provide support for software, hardware and networking support for all devices.
- A/V Teams support – troubleshooting and support for meeting rooms
- Install or replace computer hardware and peripherals (i.e. computers, mobile devices and printers).
- Perform initial troubleshooting on computer-related equipment; arranges for additional support as needed.
- Conducts routine maintenance on computers and peripherals.
- Participate in the planning and implementation of computer upgrades, enhancements and expansions.
- Repair hardware or coordinate the repair of hardware devices.
- Provide training and follow-up as appropriate.
- Log activities within ticketing system for tracking.
- Schedule and provide training sessions as appropriate to meet customer needs.
- Maintain inventory of computer related hardware and software.
- Work collaboratively with department technical liaisons to resolve customer issues.
- Provide follow-up on problems or escalation.
- Maintain a high degree of professionalism in actions, demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Performs other duties as assigned.
Skills & Qualifications:
- Bachelor’s degree in computer science or applicable work experience
- 4+ years of IT support experience in a corporate, enterprise-level environment, providing hardware & software troubleshooting
- Extensive knowledge of Windows 10; Microsoft Office including Project and Visio.
- Experience with endpoint management software platforms, desktop provisioning technologies like SCCM/InTune, PXE, and JAMF.
- Experience and knowledge of Mac OS
- Self-starter able to work with minimal direction.
- Customer-centric attitude to support and instruct customers to provide efficient resolution of complex problems.
- Able to quickly assess situations and adapt to dynamic priorities.
- Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion.
About TEKsystems:We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
