Lead Citrix Systems Engineer - Network/Virtualization

at Humana in Springfield, Illinois, United States

Job Description

Become a part of our caring community and help us put health first

Our Department of Defense contract requires U.S. citizenship for this position.

The Lead Citrix Systems Engineer – Network/Virtualization is a technical leader of a High-Performing Engineering team with a desire to deliver sophisticated solutions. They are essential in providing a world-class experience to our associates and business partners.

Participates as a technical leader of a High-Performing Engineering team, with a primary focus on providing reliable and secure virtual access to ~20K concurrent users.

Defines and establish monitoring thresholds and action plans for Citrix ADC and Storefront events, to be managed by Level 2 support teams.

Partners with Network, Security, and Offshore business partners to develop resilient and secure access to existing Virtual App and Desktop environments.

Develops technical roadmap to provide network access to cloud-based virtual servers and desktops.

Configures and supports NetScaler and Access Gateway solutions to support scalable delivery of applications and desktops to various endpoints.

Demonstrates expertise with Citrix NetScaler, GSLB, and implement load balancing best practices.

Configuration, installation, and maintenance of Citrix Provisioning Services and Citrix NetScaler.

Delivers solutions in support of Citrix Virtual Apps & Desktops

Use your skills to make an impact

Required Qualifications

+ Our Department of Defense contract requires U.S. citizenship for this position.

+ Successfully receive approval for government security clearance (eQIP – electronic questionnaire for investigation processing). Employment with Humana Government Business is contingent upon your having access to government information and systems

+ 10+ years of hands-on experience troubleshooting issues where the Netscaler is part of the network path

+ 10+ years of hands-on experience diagnosing and addressing end-user response time issues

+ 8+ years of systems engineering experience at the enterprise level with strong knowledge of Highly Available Citrix environments

+ 5+ years of experience of multiple operating systems and related utilities and hardware

+ 5+ years of storage management experience

+ 3+ years of experience leading teams withing Systems Engineering.

+ 3+ years of experience with Citrix Cloud

+ 3+ years of experience with Azure AD Multi-Factor Authentication

+ Knowledge of TCP/IP and network troubleshooting tools (WireShark, etc.)

+ Knowledge of technical writing principles and practices

+ Skill to effectively analyze and solve problems

+ Skill in software installation and maintenance

+ Ability to work independently as well as with a team

+ Ability to communicate effectively verbally and in writing

+ Ability to establish and maintain effective working relationships with employees, vendors, clients, and the public

+ Ability to install, configure, and manage Citrix Access Gateway devices, both appliances and virtual instances

+ Hands-on load balancing experience

Preferred Qualifications

+ Bachelor’s degree in Computer Science, Information Systems, or 6+ years of training, or work experience.

+ Automation skills are highly preferred

+ Experience working in a SAFe (Scaled Agile Framework) environment

+ Citrix Certified Professional – Networking (CCP-N)

+ Citrix Certified Professional – Virtualization (CCP-V)

Additional Information

This role will also provide support for Humana Government Business and will require a clear background investigation performed by the Defense Counterintelligence and Security Agency.

Location/Work Style: Remote US. Must be able to work Eastern Standard Time (EST) hours beginning at 9:00 A.M. EST.

Why Humana

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security-both today and in the future, including:

Health benefits effective day 1

Paid time off, holidays, volunteer time and jury duty pay

Recognition pay

401(k) retirement savings plan with employer match

Tuition assistance

Scholarships for eligible dependents

Parental and caregiver leave

Employee charity matching program

Network Resource Groups (NRGs)

Career development opportunities

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Task

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

*This is a remote position.

**Must be able to work EST hours.

\#LI-Remote

\#LI-CB2

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$115,300 – $158,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, ‘Humana’) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of ?Humana not to discriminate against any emp