Account Supervisor

at ABM Industries in Pekin, Illinois, United States

Job Description

Overview

The Custodial Supervisor is responsible for giving direction, motivation, and guidance to a team of cleaners.

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Staff-Mgmt-11.6.23.pdf)

Essential Functions

+ Conducts quality improvement inspections within assigned areas of responsibility.

+ Ensures quality and satisfaction levels are meeting and/or exceeding expectations.

+ Assures the highest quality of customer satisfaction.

+ Assists with Training and Development

+ Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

+ Counsels crew members regarding tardiness, absenteeism, work performance etc., using proper documentation procedures.

+ Leads and participates in a team to ensure the successful completion of assigned tasks.

+ Responsible for the running and leadership of the shift in the absence of the Supervisor

+ When the Supervisor is present, the lead worker may be responsible for directing smaller work groups.

+ Assists the Supervisor and Shift Manager in the direction and supervision of field employees.

+ While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.

+ Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

+ Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Responsibilities

+ Provides leadership and direction to team members.

+ Provides open communication between field employees and management.

+ Provides positive coaching to team members.

+ Assists with the training of housekeeping staff and schedules work assignments.

+ Assists with making daily and weekly work schedules.

+ Oversees and performs cleaning operations in assigned building.

+ Takes care of keys and access cards for the property

+ Reports damaged, broken and out of work features/items.

+ Makes sure premises are secured at all times.

+ Oversees and performs additional service requests (tag job) in assigned building.

+ Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

+ Coordinates scheduling of cleaning crew.

+ Oversees quality of jobs and confirms completion with Area Manager.

+ Provides training to all new hires assigned to the building.

+ Attends and participates in all meeting and training sessions involving assigned property and crew.

+ Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

+ Checks supplies, equipment, and chemicals weekly.

+ Completes order forms completely and accurately.

+ Coordinates equipment usage and inventories.

+ Performs all tasks and duties required of your team.

+ Miscellaneous duties as assigned.

Qualifications

+ Must be 18 years of age or older.

+ 1-2 Years Custodial Experience

+ 2 to 5 Years Leadership Experience

REQNUMBER: 92577

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.