at Vontier in Springfield, Illinois, United States
Job Description
Responsible for working with external and internal customers to renew service agreements, handle billing concerns, and resolve any customer or service issues that may arise for multiple products across the globe, including complex problem solving, repetitive processing, and switching between project work and standard tasks while meeting deadlines and achieving quality goals.
What You Will Do (Job Responsibilities)
+ Identifying and resolving complex, ambiguous problems that often require innovative solutions
+ Become familiar with all aspects of the products being supported, including knowing where to go for SOP/Standard Work
+ Service Agreement Data Entry & Processing requiring close attention to detail
+ Flexibility to work independently or with a team, as needed
+ Daily customer account maintenance performed efficiently and accurately – service changes, updates, cancellations
+ Work in a dynamic environment that may change often or be repetitive at times
+ Assist in establishing and maintaining dept procedures and standard work
+ Assist with customer special projects as needed
+ Customer inquiries related to Service Agreement and service invoicing by phone or email
+ Ownership and handling of designated products including meeting any deadlines
+ Provide backup assistance for other team members when needed
+ Internal and External Customer Inquiry Support by phone, email, or Teams
+ Electronic Contract File Maintenance
+ Continuously evaluate current processes to suggest quality and productivity improvements that can be made through projects or process changes
+ Work on ad-hoc projects as needed and as assigned by the manager
+ 4 year degree related to Business Administration, Accounting, Marketing or 4 years equivalent experience
+ Adaptable and flexible with the ability to work on both complex processes and repetitive tasks
+ Strong interpersonal and communication (verbal and written) skills
+ Highly developed sense of integrity and commitment to customer satisfaction
+ Motivational, listening, and problem-solving skills
+ Strong Microsoft applications skills including working use of Excel, Word, Outlook, and Teams
+ Strong Organization and multi-tasking skills
+ Ability to thrive in a fast-paced, demanding environment
+ Work From Home – Has a quiet, dedicated work space with limited interruptions
The base compensation range for this position is $17.84 to $24.28 per hour. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability, and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women’s health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days per year, 12 paid holidays per year.
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
WHO WE ARE
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions. Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise. With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence. We are a global team located in over 20 countries and are proud of our diversity.
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WHO IS VONTIER
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .
“Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.”
