Prosthetic Clerk

at Veterans Affairs, Veterans Health Administration in North Chicago, Illinois, United States

Job Description

Summary The Prosthetic Clerk position is within the VISN 12 Prosthetic and Sensory Aids Service (PSAS) Product Line, and located at the North Chicago Medical Center. This hospital has an active outpatient treatment program and includes, but not limited to, Audiology & Speech Pathology, Visual Impairment Service Team, Spinal, Rehabilitation Medicine, Medical Services, Surgical Service, Ophthalmology, and Orthopedic Services Responsibilities Duties include, but may not be limited to the following: Greets visitors and takes phones calls. Determines Eligibility and entitlement for the Veterans regarding Prosthetic items. Issues prosthetic items from inventory. Determines when patient education is required and refers Veterans to appropriate Clinician for training. Assists visitors and callers with the completion of forms and documents necessary to provide the prosthetic items. Records minutes during staff meetings and monitors employee training requirements and maintains employee files. Processes and distributes incoming mail. Maintains adequate office supplies. Follows up on credit card and pending orders by calling vendors and veterans. Schedules appointments. Enters required Health information into the coding System. Performs other duties as assigned. Work schedule: Monday through Friday, 8:00am – 4:30pm Telework: Not Available Virtual: This is not a virtual position. Position Description Title/PD#: Prosthetic Clerk/ 091150 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/22/2024. You may qualify based on your experience and/or education as described below: Specialized Experience: One (1) full year of specialized experience equivalent to at least the GS-4 level in the Federal Service that equipped you with the knowledge, skills and abilities to perform successfully the duties of the Prosthetic Clerk position, and that is typically in or related to the duties of this position. Examples of specialized experience would typically include, but are not limited to: utilizing various computer systems to access, input, track and maintain information; skill in time management, multi-tasking and organization; and communication and interpersonal relation skills sufficient to appropriately and courteously relate to internal and external customers both verbally and in writing NOTE: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held. Please provide such documentation on resume OR, Education: Successfully completed 4 years of education above the high school level. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college or university. One year of full time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial and technical school. TRANSCRIPTS REQUIRED. OR, Combination: A combination of specialized experience and successfully completed education as described above is qualifying for this position. TRANSCRIPTS REQUIRED. You will be rated on the following Competencies for this position: Customer Service (Clerical/Technical) Information Assurance Integrity/Honesty Self-Management Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary and is carried out in an office setting. There is prolonged periods of working at a computer terminal. Ability to retrieve equipment from a storage room is required. Climbing associated with stocking of equipment and other items in storage areas is necessary. Incumbent may/carry items weighting up to fifty (50) pounds. Normal safety precautions are adequate. The work involves moderate discomfort when visiting sites away from the office. For more information on these qualification standards, please visit the United States Office of Personnel Management’s website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 11