at University of Illinois in Urbana, Illinois, United States
Job Description
Information Manager and Technical Coordinator-University Counsel (Hybrid)University Counsel
System Office jobs such as this one are not eligible for the Referral Program.
Job Summary
The main function of the position is to serve as a member of the administrative support team to maintain, optimize, and support the staff using the universities' and unit-specific software applications and hardware components. The team provides administrative support to the in-house legal teams at all three universities and travel will be required to support all three offices.
Duties & Responsibilities
- 1. Provide user support, both on-site and remote, for software and hardware used by OUC staff: (40%)
a. Respond promptly to user inquiries, troubleshoot issues, and provide resolutions.
b. Collaborate with users to identify and understand application-related problems.
c. Act as liaison and coordinate with other IT units (AITS, Technology Solutions, Technology Services, etc.) and vendors to respond to user questions and concerns.
d. Escalate complex issues to appropriate IT unit.
e. Research, evaluate, and assist in the selection of computers, tablets, hardware, software, and related accessories. - 2. Manage OUC applications administration and functionality (25%):
a. Act as administrator on OUC software applications (Legal Files Software, NetDocuments and any other software specific to OUC) verify that employees are added and removed appropriately and that the correct security levels are maintained.
b. Monitor use of the systems and perform quality control checks to ensure that policies and procedures are being followed.
c. Coordinate with OUC users and relevant IT units to help facilitate system upgrades, patches, and enhancements.
d. Participate in testing and quality assurance of system changes to ensure system integrity and data accuracy.
e. Customize and configure application settings based on user requirements, work with software vendors when necessary. - 3. Act as primary contact and support for university software and communications systems. (10%)
a. Participate in any university-wide software initiatives that affect OUC staff. - 4. Act as University Security Contact (USC) for the unit. (10%)
- 5. Act as the primary contact for cybersecurity issues. (5%)
- 6. Assist the primary inventory unit contact with annual computer inventory and make recommendations when IT equipment reaches the end of its useful life. (5%)
- 7. Performs other related duties as assigned. (5%)
High school diploma or equivalent. Any one or any combination totaling two (2) years (24 months) from the following categories: College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required
Preferred Qualifications
1. Familiarity with OUC and/or university applications.
2. Excellent communication skills with the ability to interact with users of varying technical expertise.
3. Experience in system administration, including system upgrades, configurations, and maintenance
Knowledge, Skills and Abilities
- 1. Knowledge of the systems and operations used within the areas and departments of responsibility.
- 2. Excellent verbal and written communication skills.
- 3. Ability to oversee and coordinate activities of user groups.
- 4. Ability to effectively communicate and professionally interact with all staff levels and customer groups.
- 5. Ability to identify and resolve technical problems.
- 6. Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
This is a 100% full-time Civil Service 5031 - Information Technology Technical Associate position, appointed on a 12-month basis. The expected start date is as soon as possible. The minimum salary for this position is $60,000 and the salary is commensurate with experience and qualifications.
Sponsorship for Work authorization is not available for this position.
For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .
Application Procedures & Deadline Information
Applications must be received by 6:00 pm (Central Time) on July 25, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Amanda Bubonic at abubo2@uillinois.edu. For questions regarding the application process, please contact 217-333-2137.
The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .
Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal , or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu .
Requisition ID: 1025741
Job Category: Technical
Apply at: https://jobs.illinois.edu
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