Human Resources Representative Lead

at W.W. Grainger, Inc. in Lake Forest, Illinois, United States

Job Description

Work Location Type:Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:

You will provide quality service in the area of Human Resources and Payroll by answering inquiries on policies, programs, and through resolution to inquiries for all team members
through multi-channel support for the entire team member life-cycle, from hire to retire and will be a critical partner to the HR Operations team and other key stakeholders to
support HR process optimization, technology enablement and a best in class team member experience

Hours of Operation are between 7:00 a.m. to 6:00 p.m. for the role; you will report to a Manager, HR Service Delivery,. This is a hybrid role located in Lake Forest, IL.

You Will:

Acts as an expert in the team on HR matters to resolve complex team member inquiries and issues
Works direct with HR Service Representative to trouble-shoot team member inquiries by leveraging in-depth knowledge of all facets of HR
Provides an exceptional service experience to all active and inactive team members on HR matters and promotes level 0 support when applicable
Responds to team memberinquiries consistently in a timely, accurate, and professional manner and demonstrates the ability to translate inquiry into a case management application during the interaction
Embraces curiosity by asking the right, probing questions to get to the root of an issue to solve beyond the initial inquiry from a team member
Maintain an organized workflow by monitoring and following up on all items assigned, including seeing problems through to resolution and closure with team members
Functions as a liaison with other HR teams, vendors and third-party administrators to resolve team member inquires
Maintains deep and broad understanding of Human Resources while providing information/guidance relating to policies and procedures, payroll, total rewards, talent programs,and performance management
Works closely with HR Operations team to flag themes and trends around team members questions to drive more standardized documentation and support self-service and/ortechnology enablement
Demonstrated ability to thrive managing multiple ambiguous situations across many levels within the organization
Quick learner; can understand and thrive executing against documented processes and build strong technology acumen around all Grainger tools
Maintains a comprehensive knowledge and understanding of Grainger policies, programs, and technology by staying current on all facets of HR and participating and executingon all available training

You Have:

Excellent service and problem solving/resolution skills
Demonstrated ability to handle escalated, sensitive, and often complex team member issues.
Strong communication skills, both written and oral, with team members at alllevels.
Ability to de-escalate emotional situations and manage through tough situations with ease
Strong analytical and organizational skills while keeping close attention to detail
Deep and broad understanding of all HR policies, programs and processes
Superior command of all HR policies, programs, systems, tools, and processes to enable the ability to efficiently and effectively navigate team member escalations
Strong technical aptitude with ability to work in a myriad of technology platforms simultaneously to gather information and resources to effectively provide the right resolution toa team member's inquiry
Ability to work independently and make unsupervised decisions to respond to team member inquiries and issues.
Familiarity of pay impacts as a result of benefit enrollments, garnishments and taxes
Demonstrates good judgment and maintains confidentiality and privacy (Health Insurance Portability and Accountability Act (HIPAA) of 1996) of all personal, payroll or sensitivedata in all interactions
Proficiency with ERP systems, SAP HR / Payroll and SuccessFactors experience... For full info follow application link.

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.