Creative Operations Traffic Manager (Remote)

at First American in Minneapolis, Minnesota, United States

Job Description

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Traffic Manager oversees workflow for the entire creative team.Individually or as part of a team, responsible for prioritization, planning, resource allocation, and scheduling work effectively, ensuring a smooth flow between requestors and creatives. Duties may include:Developing schedules to ensure timely project completion, planning and forecasting, communicating project status and issues to team and management, acting to reduce risk, resolving issues, and creating and analyzing reports to identify process improvements.

What You'll Do:
Maintains a comprehensive view and oversees workflow for the creative team.
Identifies appropriate resources needed, builds project plan, creates timelines, and coordinates schedules to ensure timely completion of project.
Works with project requestors to ensure all needed information is submitted at the beginning of the project.
Manages the creative workflow platform, pulls reports, and routes work, and administers project components.
Creates project plans specifying goals, strategy, scheduling, identification of risks, contingency plans, budgets, and allocation of available resources.
Facilitates status and milestone meetings with cross-functional groups.
Conducts risk monitoring and controls during a project's duration to ensure the ability to achieve expected outcomes on time and on budget.
Works closely with requestors, business partners, and others to understand and prioritize projects and information needs related to the project.
Monitors creative hours, including forecasting and planning, to determine workload capacity and utilization rate.
Prepares project status reports and keeps team, management, and clients informed of project status and related issues.
Prepares and maintains reports on creative operational KPIs.
May be required to perform duties outside of normal work hours based on business needs.

What You'll Bring:
BS Degree in a business field or equivalent work experience
4+ years of related experience
Knowledge of traffic management/creative operations best practices to plan and communicate effectively with the creative team and requestors
Experience with creative workflow optimization and resource allocation
Experience with applicable business and creative processes sufficient to communicate and consult with team members, requestors, stakeholders, and management
Experience planning, coordinating, and administering workflow in a business, marketing, or advertising environment
Experience with risk management
Experience with managing a large volume of projects
Experience with facilitating meetings
Good verbal and written communication skills sufficient to create project plans and other project documentation

Pay Range: $75,375- $100,475
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.