at LUXOTTICA OF AMERICA INC in Chicago, Illinois, United States
Job Description
Requisition ID:851961
At Target Optical, we help people see and look great - and have a blast doing it! We make caring for people's vision fun.
There's always more to see at Target Optical - more style, more fun, and more opportunities to find a career that fits your already-full life. Put your career in focus with us!
GENERAL FUNCTION
The Optometric Technician at Target Optical creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service.
MAJOR DUTIES AND RESPONSIBILITIES
Greets guests without delay when they enter the Shows urgency in providing service to guests and satisfying their needs.
Determines the reason for the guest's visit; in store explains how to shop at Target Optical; in Doctor's office explains all required paperwork, tests, products and services as well as the appropriate time frame.
Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Opticians, Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult guests andpatients.
Performs work accurately and thoroughly despite time pressure and guest volume. Identifies situations involving unsatisfied guests and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficientmanner.
Places contact lens orders, processes shipments and properly submits invoices forpayment.
Accurately operates the POS system, when required, collecting proper payment following
Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
Informs management of potential safetyopportunities.
Demonstrates safe workpractices.
Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.
Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist asneeded.
BASIC QUALIFICATIONS
Minimum of one-year strong guest service skills (internal/external)
High School Graduate /GED or equivalent experience
Strong communicator and listener to guests andassociates.
Strong basic math skills (addition, subtraction, multiplication, division)
Strong interpersonal skills (friendly, caring, patient)
Sales skills
Knowledge of store merchandise
Familiarity with cash register, computers and calculators
PREFERRED QUALIFICATIONS
Previous experience in guest service, retail or optical
Pay Range: -28.27
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
