Strategic Delivery Lead: Director, Project Managem

at Capital One in Chicago, Illinois, United States

Job Description

Center 1 (19052), United States of America, McLean, Virginia

Strategic Delivery Lead: Director, Project Management

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.

We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

Job Description:
The Business Cards & Payments (BC&P) Command Center is looking for a Director of Strategic Delivery who holds a high bar for well managed project management and pushes the team to employ creative problem solving to help our business stakeholders get to "yes". The BC&P Command Center wants to tall to you if you have a bias towards action and are excited by the opportunity to take an existing project management function to the next level. Specifically, the Strategic Delivery team is focused on:

Leading and developing a team of project management professionals

Management of a delivery framework that executives effectively on cross functional business intent

Well managed delivery of division level initiatives (DLI) and enterprise wide initiatives (EWI)

Building a change management mindset across the Strategic Delivery team

Co-owner of BC&P strategic planning, prioritization, and OKR processes

As a horizontal leader and subject matter expert, the Director of Strategic Delivery will collaborate with smart and passionate leaders to influence goals and results that have a direct impact on the company's bottom line.
This role requires a well-rounded and seasoned individual who is comfortable adjusting their approach to meet unique needs across multiple stakeholder groups within a complex organization. Successful candidates will demonstrate a proven track record of program management, strategic planning, change management and infrastructure implementation; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; strong partnership and communication skills to engage and influence critical stakeholders. This role is ideal for someone with strong leadership skills, who is capable of driving transformational change and delivering game-changing value. The preferred candidate will have experience working in Project Management, Program Management Office or Chief of Staff organizations within a major financial company. This is a critical role with high visibility across the BC&P organization and partner organizations.

Responsibilities of this role include but are not limited to:

Lead and develop a team that is delivering complex intent

Designing and producing metrics used to measure efficiency and effectiveness

Driving process improvements aligned with desired customer outcomes

Collaborating with partners to improve processes and to deliver better experiences

Leverage data and customer insights to identify opportunities to drive significant improvements to the customer experience and to drive efficiencies

Present findings and recommendations to senior leadership

Cross functional stakeholder leadership, engaging teams from across BC&P and the company to help drive results

Partnering cross-functionally with program customers to provide strategic and tactical thought-partnership to effectively drive delivery

Providing strategic direction to project teams, peers, and stakeholders to drive results, solve problems, and influence outcomes

Building relationships and collaborating with key stakeholders

Basic Qualifications:

Bachelor's Degree or military... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.