Sr Digital Experience Manager

at T-Mobile USA, Inc. in Downers Grove, Illinois, United States

Job Description

Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Overview
As a Sr Digital Experience Manager in the HR organization, you play a key role in creating the great digital experiences T-Mobile employees are expecting. Using consumer and market insights, you will amplify the voice and needs of the employee to define and influence innovative experiences.

Responsible for the vision and strategy for the future state of the employee digital experience. This individual is a strategic leader and experience advocate that has an outstanding eye for business, analytics, planning, and collaborative leadership skills. Reporting to the Sr. Director of Strategic Transformation, this individual will help connect and elevate the employee digital journey experiences, including Join, Start, Grow, Work, and Live.

Ultimately accountable for digital employee go-to-market standards, map journeys, and isolating areas of opportunity via data & analytics. You will work with cross-functional enterprise collaborators to evaluate and outline our digital journeys, uncover pain-points and areas of opportunites to develop the strategic roadmap. You will lead HR journey teams that are responsible for turning the business plan into world-class employee experiences.

The Sr Digital Experience Manager Principal thrives, working through ambiguity to power us toward a world of best-in-class, scalable employee experiences. And as a key influencer and subject matter authority at the Sr. Leadership level, the Sr Digital Experience Manager will drive consensus for strategy and roadmap up through product vision and proven thought leadership.

Job Responsibilities:

Utilize strong analytical ability to evaluate end-to-end experiences across multiple channels and touch points.

Build strategic standards for delivering employee experience (& correlating digital experience strategy & standards).

Drive collaboration and vision across the company to build alignment on priorities leading to product design and execution, while fostering a user-centric design culture.

Develop an exceptional employee experience strategy, leading cross-functional teams from within HR Center Of Excellence's (COEs) to pull together vision for journeys.

Lead cross-functional efforts to document/consolidate journey maps and plans from COE owners.

Support the digitalization of identified processes and enable needed experience research and data for decision making.

Seek to understand how people, processes, and technology interact to perform the fundamental activities of the business in both current and future states.

Challenge current practices and build new methodologies to optimize team efforts.

Stays one-step ahead on industry trends and inspire innovation.
Using consumer and market insights, determine the key experience levers that enable business objectives to build a strategic roadmap and achieve goals.

Act as Business collaborator and Customer Champion in advocating for Digital experience build out and gain alignment from collaborators and partner teams through effective communication and relationship management.

Uses consumer insights and business sense to influence experience needs in the backlog.

Leverage Adobe Experience Manager (AEM) to lead basic content edits enabling real-time testing, validation and optimization of existing experiences.

Partner with web developers, UI designers, and other cross-functional groups to implement more sophisticated digital experiences.

Define Go/No-Go criteria for experience launch.

Mentor other team members on standard methodologies.

Successfully analyze data to make decisions, define new strategies, and deliver measurable results.

Also responsible for other Duties/Projects as assigned by business management as... For full info follow application link.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.