at Clark Equipment Company (CEC) d/b/a Doosan Bobcat in Chicago, Illinois, United States
Job Description
At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers - and make the world a better place. Join our team today and start building your career with a worldwide leader.Location : Chicago
Job Information
As a Forklift Product Support Field Representative you will provide product, technical support, and training for company forklift trucks. Responsible for growth within National Accounts service groups, warranty analysis, and troubleshooting in field.
Their job is to work with Dealer Accounts and analyze and review their service components and elevate by means of training and being able to support the products in the field. More than technical advice they try to work with Dealer Accounts service groups with product warranty and service management. Triage warranty claims at the Dealer Accounts level They resolve the solutions from the time of the claim initiation until the claim is processed and closed. Via the service call center.
Role & Responsibility
• Provide product support for company manufactured forklifts within assigned territory.
• Support internal departments with service-related inquiries or projects.
• Training-Conduct training to support Dealer Accounts service representatives
• Enter all relevant calls into the Service Call Center
• Follow up of all territory issues on a weekly basis
• Must file weekly report detailing activities to the general manager
• Review all high dollar warranty claims with warranty department
• Provide updated technical information to Dealer Accounts
• Communicates via message system to all internal partners
Job Requirement
• Education Requirement: High School Diploma (or GED or High School education equivalent); or 5< 10 years related experience and/or training in Lift Trucks; or equivalent combination of education and experience.
• Travel Required: Travel as needed to support Dealer Accounts within assigned territory (up to 70%).
• Travel may be with or without advanced notice
• Knowledge and Skills- Language Skills-Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
• Reasoning Ability-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
• #CB
• #GD
• #WayUp
Others
Product Support Field Representatives also provide product and technical support for National Accounts
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
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