Senior Solution Engineer

at Flexera Software in Itasca, Illinois, United States

Job Description

locationsHome-United States

time typeFull time

posted onPosted Today

job requisition id13909

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments-from on-premises to SaaS to containers to cloud.

We're transforming the software industry. We're Flexera. Withmore than 50,000 customersacross the world, we're achievingthat goal.Butwe knowwe can't do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see whywe're consistently recognized by Gartner, Forrester and IDCas a category leader in the marketplace. Learn more atflexera.com

The Product
Flexera One simplifies your hybrid IT by providing a comprehensive view of your technology landscape, from on-premises to SaaS to the cloud. Our solutions can optimize your technology investments, reduce costs, and mitigate risks, ultimately freeing up resources for innovation. We also offer insights into software, SaaS, and cloud-product usage to facilitate vendor negotiations and renewals with companies like Microsoft and Oracle. By incorporating hybrid ITAM and FinOps disciplines, you can strategize to lower costs with service providers such as AWS, Google, Salesforce, Workday, and ServiceNow.

The Role
TheSolution Success Managerleverages extensive industry experience and a proven track record in leading complex projects to deliver significant business outcomes. As the primary account owner for enterprise-level customers deploying multiple Flexera solutions-from Cloud to On-Premises-you will proactively manage their portfolio. This involves engaging in value-driven conversations aligned with their business objectives throughout the entire customer lifecycle.

Our ideal candidate excels in project management, demonstrating exceptional organizational skills and a talent for influencing stakeholders. They possess the ability to seamlessly communicate across technical and executive levels, effectively align resources, and connect strategic dots. Above all, they prioritize customer satisfaction while driving Flexera's business objectives forward.

Responsibilities:
Help our top, strategic customers realize quantifiable value, renew their contracts and become a reference
Identify the potential risk of churn and develop strategies to mitigate
Identify expansion opportunities (upsell and cross-sell) for Sales to develop
Act as the account owner to ensure renewal and expansion in coordination with all Flexera functions and departments
Maximize adoption of Flexera's products and manage customer escalations (technical and business)
Identify stakeholders at the account and establish relationships
Proactively drive new value conversations
Keep the customer informed of relevant news from Flexera (product releases, capabilities, vision, M&A, best practices)
Own an enablement and development plan for Customer Success
Lead cross-functional projects of continuous improvement for the company

Qualifications:
You will come from a software asset management, customer success and/or consulting background most likely working for a software vendor, partner, or a software division of a large multinational IT company that has adopted insights or a value-based approach to selling.
Your domain expertise will include some or all of the following: Data normalization for IT Asset Management, Software license optimization, Enterprise application portals, Deep architecture and technology knowledge, Application lifecycle management, Cloud platform and solution knowledge, IT Service Management, or cybersecurity
Proven ability to maintain strong customer relationships and proactively grow them
Ability to work with cross-functional teams and facilitate communication between technical and commercial teams
Self-starter, independent thinker, active learner
Recognized and successful practitioner understanding of the business and language of IT Strong executive communication skills (persuasion, conflict resolution, conciseness, diplomacy, negotiation)
Comfortable leveraging CRM and CS software like Salesforce and Gainsight as tools of effectiveness
Successful project management... For full info follow application link.

Equal Opportunity. Flexera Software agrees that it does not and will not discriminate against any employee or applicant for employment because of race, color, religion, age, sex, handicap, national origin, or sexual orientation.