Shift Manager - F and B

at Twin River Management Group, Inc. dba Bally's Corp in Rock Island, Illinois, United States

Job Description

Description

About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.
A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you.
Job Summary:
F&B Shift Mangers supervise the front of house food & beverage operations. Lead the front of house team with effective communication and professionalism to ensure the highest standards of quality and guest service. Supervise staff in accordance with company policies and procedures. Interact with other departments to ensure the goals of the organization are achieved. This position's starting salary is $45,000.
Essential Functions:
Develop and maintain a Service Culture that ensures the delivery of Superior internal/external guest service by all team members.
Ensure the highest standards of quality by developing and enforcing recipe standards and training procedures.
Work directly with Food & Beverage Manager to ensure quality product, presentation and service to our guest.
Ensure proper execution and quality control of all venues.
Maintain current knowledge of entire beverage menu.
Assist in the completion of monthly inventories and submission of all reports to Finance.
Maintain a safe, sanitary and organized work environment.
Hire and train through hands-on training techniques. Demonstrate professional food & beverage techniques and methods as well as project a professional attitude and manner at all times.
Schedule hourly personnel.
Establish employee goals and conduct employee performance reviews.
Schedule and conduct department pre-shifts daily and department meetings bi-monthly.
Adhere to all Human Resource's policies & procedures, completing appropriate paperwork in a timely manner.
Ensure department adheres to all regulatory, departmental and company policies and procedures.
Qualifications:
High School graduate or equivalent.
3-5 years restaurant experience, with progressive supervision/management a plus.
Excellent customer service skills.
Excellent written and verbal communication skills.
Successfully complete the Food Service Sanitation training program within their first 90 days of employment.
Must be able to successfully complete TIPS training program and receive a Basset Card.
Basic sanitation laws of local health department skills required.
Knowledge of all bar equipment usage, Alcohol Beverage Control regulations, and gaming laws.
Strong administrative, organizational and decision-making abilities.
Ability to lead, influence others and coach for success.
Able to work flexible shifts.
Physical Requirements:
Frequently required to lift up to a maximum of 30 pounds
Regularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and arms
Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.
Environmental Working Conditions:
The work environment contains bright lights, loud noise, and stressful situations.
What's in it for you:
Competitive Salary with annual performance bonus
Comprehensive health coverage plan that includes medical, dental, and vision
401(K)/ Company Match
Employee Stock Purchase Plan
Access Perks and Childcare discounts
The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

***Pass a company background investigation***
***Must be 21 years old***
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At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.

We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on any status protected by the laws or regulations in the locations where we operate.