Network Engineer

at BDO USA, LLP in Oak Brook, Illinois, United States

Job Description

Job Summary:
The Network Engineer will be responsible for the analysis, design, and resolution of complex Tier 2/3 technical escalations within customer environments. This role will design, develop, and execute project implementations within their areas of technical expertise. Typical responsibilities for the Network Engineer may include the deployment of switches/routers/wireless (mostly HPE, Cisco, Arista) including dynamic routing protocols (BGP, OSPF), firewalls (FortiGate, Palo Alto and Cisco ASA/FTD) and cloud (Azure and AWS) networking.
Job Duties:
Remote administration and troubleshooting of switches, routers, and firewalls from multiple vendors
Routing protocols to include Border Gateway Protocol (BGP), Open Shortest Path First (OSPF)
Configuration, installation, and management of multiple network security systems to include next-gen UTM firewalls
Cloud networking including VNet provisioning, gateway/NSG integration and WAN/VNet peering
Monitors, diagnoses, and analyzes TCP/IP and associated protocols
Deploys edge gateways, such as IDS/IPS, email filtering and web content filtering
Supports the technical lead and provides subject matter expertise on projects.
Triages and resolves escalations from within the Managed Services team within defined customer SLAs
Leverages remote support tools to resolve support requests
Communicates with clients in a highly professional and timely manner
Provides occasional on-call 24/7 support after business hours 1 week per month
Occasional on-site client support and project work
Other duties as required
Supervisory Responsibilities
N/A
Qualifications, Knowledge, Skills, and Abilities:
Education
High School diploma or equivalent GED, required
Bachelor's degree in Information Technology, or Computer Science, preferred
Experience
Five (5) or more years of experience managing, troubleshooting, configuring networks, required
Three (3) or more years experience managing technical Tier 2 and 3 escalation issues and identifying solutions in a fast-paced environment, required
Experience working in a consulting or managed services environment, preferred
Experience with Microsoft Windows systems and other network adjacent systems (voip, SAN, Hypervisors, etc), preferred
License/Certification:
CCNA, preferred
Software
Experience with Cisco iOS / NX-OS, required
Experience with Aruba OS, preferred
Experience with FortiOS, preferred
Experience with Azure/AWS portals, preferred
Experience with ticketing systems and service desk management tools (i.e. Remedy, ServiceNow, ConnectWise, Autotask, N-central, Kaseya, etc.), preferred
Language:
N/A
Other Knowledge, Skills, & Abilities
Advanced knowledge of network protocols, configurations, and operations
Excellent communication skills, professionalism, positive attitude, and desire to learn
Ability to travel locally to client sites, as needed
Problem solving skills, with the ability to identify solutions for hardware, software, and network issues

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.