Field Services Technician

at ConvergeOne in Bloomington, Minnesota, United States

Job Description

Field Services Technician
Job Locations

US-Virtual Office

Position Type 
Regular Full-Time  

Requisition ID 
2024-6034  

Category 
Information Technology
C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary
The field service technician will provide basic technical support for the telecommunications systems through the assembly, installation, and testing of the telecommunications systems, including their equipment and peripherals. The Field Service Technician must be able to work with customers, project managers, and senior engineers to build and prepare systems for field deployments. The Field Service Technician must have a general knowledge of the implementation of on-premises telecommunications systems across multiple manufacturers.

Responsibilities

Essential Functions
Ensures exceptional client satisfaction is consistently delivered and maintained
Respond to requests for on-site installation and perform scheduled activities of equipment installation to high standards and manufacturing standards.
Prepares for installations and upgrades by reviewing work orders; obtains necessary equipment, supplies, and tools; and evaluates installation location.
Perform on-premises wireless surveys using industry-standard tools.
Assists with software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment.
Able to use network tracing (wire shark) and other troubleshooting tools to diagnose/troubleshoot end-point devices and peripheral issues.
Ensures end-point systems are functioning and with optimal performance by testing equipment and connections and identifying and correcting any issues.
Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
Troubleshoots and supports 3rd party software and applications.
Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment-related items)
Adheres to procedures and safety requirements as appropriate
Additional Specific Duties and Responsibilities
Provides cutover support and assistance.
Performs Server Room Rack and Stack
Performs mainframe and IDF cross-connects.
Able to lift 50 lbs.
Qualifications

Required Qualifications
High School diploma
Ability to work well in a cross-functional team environment.
Ability to work various shifts and occasional weekends as project activity requires.
Must have excellent organizational and multi-tasking skills.
Travel to customer sites, locally and nationally, as needed.
Capable of working alone or with remote supervision.
Excellent verbal, written, and presentation skills.
Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion.
Strong analytical, interpersonal, and relationship-building skills
Must have legal authorization to work in the U.S. for any employer
Strong work ethic and personal drive to excel
Strong sense of urgency and commitment to get the job done
Ability to adapt to change quickly.
Requires a valid driver's license
Excellent customer service skills
Telephony and LAN networking experience
Desired/Preferred Qualifications
CompTIA A+ and/or CompTIA Server+ Certificate
Telecommunication certifications
Problem analysis and problem-solving
High stress tolerance

Additional Information

C1 BENEFITS

* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision
* FSA Plans
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Long Term Disability
* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Health Advocate
* Volunteer Time Off

Work... For full info follow application link.

EOE of Minorities/Females/Vets/Disability