at LUXOTTICA OF AMERICA INC in Waukegan, Illinois, United States
Job Description
Requisition ID:853134
Don't take the care of your eyes for granted, trust them to the people who have been caring for eyes since 1961 - Pearle Vision. At every neighborhood Pearle Vision, we believe that from the exam room to the retail floor you deserve genuine EyeCare.
Pearle Vision is also part of an eyewear industry leader, Luxottica. We are experts who know that every appointment begins and ends with trust. It's how we stay true to Dr. Pearle's vision of genuine eye care.
GENERAL FUNCTION
The Associate Optometrist is responsible for creating exceptional value in the lives of our patients by delivering and leading the execution of NECE. Partners with the Store Manager and Field Leadership Team to build and secure a safe and motivating work environment that encourages commitment, innovation, success, and continued growth for the organization
MAJOR DUTIES & RESPONSIBILITIES
Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE.
Assists with greeting patients and answering phones when needed.
Conducts all service in accordance with Clinical Protocols and accepted standards of care.
Ensures all patients receive accurate diagnosis and appropriate recommendations.
Establishes a positive Doctor/Patient relationship.
Coaches Associate Doctors on clinical protocols (Audits charts as appropriate).
Communicates effectively with all store associates to ensure a seamless eyecare experience and beneficial patient outcome by:
Uncovering patients' multiple needs and prescribing products and services to meet those needs
Effective transitioning of patients to a sales associate with dialogue regarding the patient's needs and prescribed products and services
Focuses on developing the most qualified Associate Doctors and store associates by ensuring training in the following areas:
Orientation
Front desk procedures
Pre-testing
Telephone skills
Contact Lens Training
Clinical Protocols
Pearle Certified Eyecare
Company safety, Diversity, HIPPA, and Loss Prevention
Leadership and Management
Encourages associate decision making at the level closest to the patient.
Delivers clear, motivating, and constructive feedback to Associate Doctors and associates in a timely manner.
Confronts problem performers directly without delay in conjunction with Store Manager; initiates appropriate disciplinary action when necessary and follows up to monitor progress.
Partners with Store Manager to complete annual performance reviews for Associate Doctors.
Provides feedback to the Store Manager for store associates' reviews.
Collaborates with Store Manager to achieve total store success.
Strives to achieve "Far Exceeds Expectations" on all targets set for the following areas:
Secret shops
Sales plan % to goal
Exam growth
Store profitability
Ancillary Services/ Adherence to Clinical Protocols
Key Performance Indicators
Recruits and selects high caliber staff in conjunction with Store Manager.
Collaborates with Store Manager to forecast staffing needs accurately based on business trends.
Adheres to approved staffing and scheduling guidelines.
Supervises and validates receipt of CL diagnostics and physical inventory.
Ensures Managed Vision Care claims are processed timely and accurately.
Takes ownership for ensuring that the doctor's office supplies and company approved forms are ordered in a timely manner.
Takes pride in the appearance of the office and store and ensures visual displays are in accordance with company provided guidelines.
BASIC QUALIFICATIONS
Doctor of Optometry
Required knowledge of current Optometric technology and practices
Developed communication skills, both verbal and written
Organization and time management skills
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide... For full info follow application link.
We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
