Entertainment Lead Travel Experience Counselor III

at Carlson Wagonlit Travel in Minnetonka, Minnesota, United States

Job Description

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is "yes", we should talk.

Many of the world's best known and biggest companies and governments around the globe rely on CWT to keep their people connected - anywhere, anytime, anyhow - by providing an efficient, safe and secure business travel experience.

Be at the heart of our business.
As a travel counselor, you will provide outstanding customer service to corporate travelers before, during and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.
And as part of the Traveler Experience organization, you'll be at the forefront of providing that exceptional experience. Beyond making bookings, you'll play a key role in delivering a safe and enjoyable journey to our clients' traveling employees.
Traveler Experience (TX) is seeking a positive, energetic, highly skilled, customer-focused, Senior-level Travel Lead Travel counselor to join our dedicated Entertainment client team Lead entertainment travel counselor for the global hub.
This team provides end-to-end, full-scope travel services for the highest-level travelers of our dedicated client account in the Entertainment, News/Media, and Sports professions.
Candidates must be comfortable working in a fast-paced environment and providing white-glove-level service. Top candidates will be proactive, motivated, accountable, always willing to jump in to lend a hand, and organized with excellent follow-through.
The Lead Travel counselor will be supporting a global account, including booking for travelers in multiple countries, 24x7x365. Evening shift

On a day-to-day basis, you will:
*Create and complete travel arrangements (air, hotel, car, rail)
*Ensure reservations are built according to client standards and preferences
*Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
*Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
*Make changes or solve any issues that might occur during or before the travel
*Assignments include both routine and non-routine work
*Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date
Entertainment Workforce Coordination
o Monitors all entertainment work teams within the global hub to have a clear line of site-to-workload across US Film Production, US Publicity, US TV Production, and UK Film Production (peaks and valleys - production surges, etc.) and makes daily adjustments to resource focus to meet current demand as well as plans for coming demand (ex. production crew will be traveling this weekend, or wrapping soon)
o Assists Travel Counselors on a real-time basis with questions related to client and production-specific policies, standards in creating bookings, and questions related to the use of various technical tools
o Monitors call and email queues to ensure timely servicing of inbound contacts; participates in "MOD" real-time rotation when required
o Supports groups as needed with assigning work when large lists come in (aka meetings, large crew movements)
Production, Award Shows, Meetings Setup
o Creates production cheat sheets, and ensures documentation on Paramount Academy is current
o Back up for production intake and creating stars, email box setups, etc.
o Communicates new setup to entire 24x7 entertainment team and ensures all are equipped to manage
o Keeps Production Matrix up to date
*  Client Facing
o Supports client entertainment requests (aka Karen Dunfee and team) as the first point of contact (escalate to team leader or assign to team member as appropriate)
o Attends production weekly calls and shares information with the entertainment team as well as leadership
o Build solid relationships with client partners and key production coordinators where required
Training
o Schedules and provides hands-on training for new productions or processes and/or new counselors
Hands on Entertainment Servicing (working inbound contacts)
o Creates and accurately completes complex entertainment travel requests (air, meet greet, baggage, lounge, car, hotel, rail) for Paramount Global travelers (US and UK Film/TV Production, Sports, and Publicity)
o Acts as a trusted advisor by offering informed and insightful... For full info follow application link.

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.